Job Title: Team Leader OperationsLocation: GurgaonIndia Industry: BPO / BPMExperience: 1–3 years Looking for an experienced Team Leader to manage daily BPO/BPM operations, drive performance, and ensure service quality. Key Responsibilities:<ul><li>Lead

Job Title: Business ManagerLocation: Gurgaon, IndiaIndustry: BPO / BPMExperience: 5–8 yearsEducation: MBA from Tier-1/2 B-School About the Role:We’re looking for a sharp, business-focused professional to work directly with the CEO on strategic

Job Title: Executive Assistant to CEO (Female Only)Location: Gurgaon, IndiaIndustry: BPO / BPMDepartment: Executive Office / Client ServicesEmployment Type: Full-Time <h3>Job Summary:</h3>We are looking for a proactive and organized

Designation: Team Leader – BPO/BPMShift Timings- Rotational Shift (6 Days Working)Key Responsibilities:<ul><li>Lead a team handling voice/non-voice, inbound/outbound processes</li><li>Monitor SLAs, KPIs, and quality metrics</li><li>Conduct team meetings, reviews, and training</li><li>Resolve escalations and ensure customer satisfaction</li><li

Job Title: Customer Support Executive – Retention &amp; Cancellations (E-commerce)Location: Gurgaon (Work from Office)Experience Required: Minimum 6 months – 1 year (Preferred)Industry: E-commerce (sales &amp; retention) About the Role: We are looking for dynamic and customer-focused professionals to join our support team for a l

Company OverviewQuampetence Business Solutions Pvt Ltd, headquartered in Gurgaon, is a prominent force in the Business Process Outsourcing (BPO) industry, known for technological innovation. With 501-1000 employees, the company specializes in omnichannel capabilities, conversational AI, automation, advanced analytics, and more to enhance the customer experience. Explore

Job Title: Voice Process Associate (E-commerce Process) Company: Quampetence Business Solutions Pvt. Ltd.&nbsp;&nbsp;Location: Gurugram, Sector 66, Vatika Professional Point&nbsp;&nbsp;Salary:₹16,000 – ₹20,000 CTC (per month)&nbsp;&nbsp;Workin

We are looking for the ideal candidate will be responsible for handling customer queries via audio and video calls while driving the integration of AI and automation into our customer support operations. The role also includes setting up CS tools, managing workflows, and supporting multi-lingual communication (English, Hindi, Telugu, Tamil, Kannada). Key Responsibilitie

Company OverviewQuampetence Business Solutions Pvt Ltd is a technological leader in the Business Process Outsourcing (BPO) industry, headquartered in Gurgaon. The company integrates omnichannel capabilities, conversational AI, automation, and advanced analytics to enhance customer experiences. With a workforce of 501-1000 employees, Quampetence is dedicated to driving in

Quality Analyst – BPO/BPM (Chat, Email &amp; Voice Process)Experience - 1-2 YearsLocation - GurugramSalary - 30000 per month onlyShift Timings - Rotational shift (6 days working) Key Responsibilities:✅ Monitor &amp; evaluate customer interactions for quality and compliance.✅ Provide feedback &amp; coaching to impro

Quampetence Business Solutions Pvt Ltd.9th Floor, Vatika Professional Point, Golf Course Ext Road, Badshahpur, Sector 66, GurugramJob Title: Customer Service Executive (Blended Process)Process: Marks &amp; Spencer (E-commerce)Location: GurgaonJob Overview:We are looking

Quampetence excels in technological innovation, leveraging a suite of cutting-edge tools and solutions. Our approach integrates omnichannel capabilities, conversational AI, automation, advanced analytics, quality monitoring and machine translation to elevate customer experience and drive innovation for our clients.

Job Title: Executive Assistant (Female Only)Location: Gurgaon, IndiaIndustry: BPO / BPMDepartment: Executive Office / Client ServicesEmployment Type: Full-Time <h3>Job Summary:</h3>We are looking for a proactive and organized Executive Assistant with experience in the BPO/BPM industry. The role involves supporting senior leadership with operations, client management, internal coordination, and administrative tasks. Strong English communication and multitasking skills are essential. <h3>Key Responsibilities:</h3><ul><li>Manage calendars, travel plans, meetings, and follow-ups for leadership</li><li>Serve as the point of contact for internal teams and clients</li><li>Coordinate with clients for meetings, updates, and relationship management</li><li>Prepare reports, decks, and presentations</li><li>Handle confidential information with discretion</li><li>Support cross-functional coordination and ensure task completion</li></ul> <h3>Key Requirements:</h3><ul><li>Graduate (preferred: Business Administration or related)</li><li>5–6 years’ experience in a similar role within BPO/BPM</li><li>Strong communication (verbal/written) in English</li><li>Skilled in MS Office (Excel, Word, PowerPoint, Outlook)</li><li>Experience managing international clients is a plus</li><li>Highly organized, professional, and responsive</li></ul> <h3>Preferred Attributes:</h3><ul><li>Experience supporting C-level executives</li><li>Familiar with CRM/workflow tools</li><li>Client-focused with a proactive mindset</li></ul> Work Days &amp; Timings:Flexible, based on leadership support and client timezone Compensation:As per experience and industry norms

We are looking for the ideal candidate will be responsible for handling customer queries via audio and video calls while driving the integration of AI and automation into our customer support operations. The role also includes setting up CS tools, managing workflows, and supporting multi-lingual communication (English, Hindi, Telugu, Tamil, Kannada). Key Responsibilities: * Provide exceptional customer support via audio and video calls across multiple languages (English, Hindi, Telugu, Tamil, Kannada).* Manage customer queries, resolving issues promptly while ensuring a high level of satisfaction.* Integrate and work with AI-based customer support tools and automation solutions to streamline operations. Key Requirements: * Ability to handle both audio and video calls effectively and professionally.* Strong knowledge of AI automation and its application in customer service.* Excellent communication skills in English, Hindi, Telugu, Tamil, and Kannada.* Experience setting up customer service tools and workflows to optimize support operations.* Knowledge of CRM systems, helpdesk software, and ticketing platforms.

We are looking for the ideal candidate will be responsible for handling customer queries via audio and video calls while driving the integration of AI and automation into our customer support operations. The role also includes setting up CS tools, managing workflows, and supporting multi-lingual communication (English, Hindi, Telugu, Tamil, Kannada). Key Responsibilities: * Provide exceptional customer support via audio and video calls across multiple languages (English, Hindi, Telugu, Tamil, Kannada). * Manage customer queries, resolving issues promptly while ensuring a high level of satisfaction. * Integrate and work with AI-based customer support tools and automation solutions to streamline operations. Key Requirements: * Ability to handle both audio and video calls effectively and professionally. * Strong knowledge of AI automation and its application in customer service. * Excellent communication skills in English, Hindi, Telugu, Tamil, and Kannada. * Experience setting up customer service tools and workflows to optimize support operations. * Knowledge of CRM systems, helpdesk software, and ticketing platforms.

Quampetence Business solutions pvt ltd