Quampetence Business Solutions Pvt Ltd.

9th Floor, Vatika Professional Point, Golf Course Ext Road, Badshahpur, Sector 66, Gurugram

Job Title: Customer Service Executive (Blended Process)

Process: Marks & Spencer (E-commerce)

Location: Gurgaon

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for our Marks & Spencer e-commerce process. This role involves handling both voice and non-voice (email/chat) interactions to assist customers with their queries, orders, and concerns.

Key Responsibilities:

• Handle customer queries via calls, emails, and chat.
• Provide assistance related to orders, refunds, exchanges, and product information.
• Ensure excellent customer satisfaction by resolving issues efficiently.
• Maintain accurate records of customer interactions.
• Follow company policies and processes while interacting with customers.

Requirements:

• Experience: Prior experience in customer service preferred.
• Fresher with good communication skills are welcome.
• Skills: Strong verbal and written communication, problem-solving ability, and basic computer knowledge.
• Education: Minimum HSC (12th pass) or Graduate.
• Work Schedule: 6 days working with 1 fixed off on Sunday.
• Process: Blended (Voice + Non-Voice).

Perks & Benefits:

• Competitive salary and performance-based incentives.
• Growth opportunities within the company.
• Friendly and professional work environment.

How to Apply:

Interested candidates can share their resumes at hr@quampetence.com or call 7827446057 for more details.

Join us and be a part of a leading BPO team supporting a prestigious retail brand! 🚀