Company Overview

Quampetence Business Solutions Pvt Ltd, headquartered in Gurgaon, is a prominent force in the Business Process Outsourcing (BPO) industry, known for technological innovation. With 501-1000 employees, the company specializes in omnichannel capabilities, conversational AI, automation, advanced analytics, and more to enhance the customer experience. Explore more at www.quampetence.com.

Job Overview

We are seeking a dynamic Customer Service Representative for a full-time junior position at Quampetence Business Solutions Pvt Ltd. The ideal candidate will have 1 to 3 years of relevant experience and demonstrate a passion for enhancing customer satisfaction. The role involves engaging with clients, managing inquiries, and ensuring seamless service delivery.

Qualifications and Skills

• Proficiency in using CRM software to track and manage customer interactions and data, with attention to detail. (Mandatory skill)
• Experience with Salesforce for managing customer relationships, ensuring efficient and effective service delivery. (Mandatory skill)
• Multilingual communication skills to effectively interact with a diverse customer base and enhance service quality. (Mandatory skill)
• Proven experience with Zendesk to manage support tickets and provide timely resolutions to customer queries.
• Ability to conduct live chat support, providing instant responses and solutions to enhance customer satisfaction.
• Strong time management skills, ensuring tasks are completed efficiently and priorities are aligned with company objectives.
• Effective conflict resolution skills to address and resolve customer issues with professionalism and empathy.
• Basic computer literacy to ensure seamless handling of digital tasks and efficient utilization of technology.
• Diploma/degree in Agriculture or a related field.
• Language proficiency in English, Hindi, and any of the following: Punjabi, Malayalam, Telugu, Tamil, Kannada, Marathi.

Roles and Responsibilities

• Engage with customers through various channels to address inquiries and resolve issues promptly and professionally.
• Utilize CRM and Salesforce tools to manage customer data and interactions, ensuring accurate and timely updates.
• Collaborate with internal teams to resolve customer problems and escalate issues when necessary for a seamless experience.
• Provide proactive support through live chat and email, ensuring a high level of customer satisfaction.
• Identify opportunities for upselling and cross-selling to maximize customer value and business objectives.
• Maintain detailed records of customer interactions and follow up to ensure resolution and satisfaction.
• Participate in training programs to stay updated with industry trends and enhance skills relevant to customer service.
• Contribute to team goals by maintaining a positive and collaborative approach in all interactions.