Job Summary:
Asia SS Industries is seeking a skilled Service Manager to oversee service activities, lead technician staff, and ensure exceptional customer service. The role involves handling customer inquiries, drafting professional emails, and conducting site visits.

Key Responsibilities:
Team Management:
Supervise and guide technician staff in performing maintenance and repair activities.
Ensure team compliance with company standards and safety protocols.

Customer Service:
Handle customer inquiries and complaints with professionalism and efficiency.
Draft and respond to emails regarding service requests and updates.
Conduct site visits to assess and address customer needs.

Service Operations:
Plan and oversee all service activities, including preventive maintenance and troubleshooting.
Coordinate and manage schedules for service visits and repairs.
Monitor and maintain service quality standards.

Documentation and Reporting:
Maintain accurate records of service activities, including customer interactions and maintenance logs.
Prepare and submit service reports to management as required.

Requirements and Qualifications:
Education: Bachelor's Degree in Mechanical Engineering (B.E. Mechanical).
Experience: Minimum 3+ years of experience in service management or related roles in mechanical and electrical maintenance.

Technical Skills:
Strong knowledge of mechanical and electrical maintenance systems.
Ability to diagnose and resolve technical issues efficiently.

Soft Skills:
Fluency in English with excellent verbal and written communication skills.
Strong leadership, organizational, and time management abilities.
Customer-focused attitude with a problem-solving mindset.

Key Performance Indicators (KPIs):
Timely resolution of service requests.
Customer satisfaction scores.
Efficiency in managing service operations and technician productivity.

Work Environment:
Location: Wadgaon Sheri Pune 411014
Working Hours: 09:30To 6:30
Working Days: Monday To Saturday

<h3>Key Responsibilities:</h3><ul><li>Study project drawings, BOQ, and client requirements to plan and execute project activities.</li><li>Coordinate with design and AutoCAD team for layout drawings, shop drawings, and approvals.</li><li>Prepare project schedules, track progress, and ensure adherence to timelines.</li><li>Supervise site installation, commissioning, and handover of kitchen equipment.</li><li>Liaise with contractors, consultants, and clients for site coordination and project updates.</li><li>Ensure quality standards and safety guidelines are followed during execution.</li><li>Provide technical support to production and site teams.</li><li>Identify and resolve technical or execution challenges during the project.</li><li>Prepare progress reports, documentation, and project closure reports.</li></ul> <h3>Qualifications &amp; Skills:</h3><ul><li>Education: Diploma / B.E. / B.Tech in Mechanical / Electrical Engineering.</li><li>Proficiency in AutoCAD, MS Office, and project management tools.</li><li>Strong communication, site coordination, and client-handling skills.</li><li>Ability to handle multiple projects and work under deadlines.</li></ul> <h3>Key Competencies:</h3><ul><li>Project planning &amp; execution</li><li>Team coordination</li><li>Problem-solving ability</li><li>Attention to detail</li><li>Customer orientation</li></ul> Interested candidate can call on 9168837666 for more details.

<h3>Key Responsibilities:</h3><ul><li>Supervise and manage daily store operations including inward, outward, and stock maintenance.</li><li>Receive, inspect, and verify all incoming materials against purchase orders/invoices.</li><li>Issue raw materials, consumables, and spare parts to production and project teams as per requirement.</li><li>Maintain proper records of stock. </li><li>Conduct regular stock verification, reconciliation, and report discrepancies to management.</li><li>Ensure proper storage, labeling, and preservation of materials to avoid damage or loss.</li><li>Monitor minimum stock levels and coordinate with purchase for timely replenishment.</li><li>Handle dispatch of finished goods, coordinate with logistics, and prepare delivery challans.</li><li>Implement and ensure compliance with company’s store policies and safety standards.</li><li>Submit periodic stock and consumption reports to management.</li><li>Assist in audits and ensure compliance with documentation requirements.</li></ul><h3>Key Requirements:</h3><ul><li>Graduate / Diploma in Materials Management / Supply Chain (preferred).</li><li>3–6 years of experience in store/inventory management, preferably in manufacturing (capital goods, fabrication, or kitchen equipment industry).</li><li>Strong knowledge of store operations, stock management, and dispatch processes.</li><li>Proficiency in MS Excel, ERP software, and inventory systems.</li><li>Good communication and coordination skills.</li><li>Knowledge of safety and handling of fabrication materials, stainless steel sheets, hardware, and electrical/mechanical components will be an added advantage.</li></ul><h3>Key Competencies:</h3><ul><li>Inventory &amp; Material Management</li><li>Attention to Detail &amp; Accuracy</li><li>Time Management</li><li>Team Coordination</li><li>Accountability &amp; Integrity</li></ul> Interested candidate can call on 9168837666 for more details.

<h3>Key Responsibilities:</h3><ul><li>Develop and implement sales strategies to achieve business objectives and revenue targets.</li><li>Identify new business opportunities across Hotels, Restaurants, Cafeterias, Corporate Canteens, QSRs, and Institutional Kitchens.</li><li>Build and maintain strong client relationships with architects, consultants, contractors, and end customers.</li><li>Lead, train, and motivate the sales team to achieve individual and team targets.</li><li>Conduct product presentations, client meetings, and negotiations to close deals successfully.</li><li>Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.</li><li>Collaborate with design, project, and production teams to ensure smooth execution of orders and client satisfaction.</li><li>Prepare and present monthly/quarterly sales reports to management.</li><li>Ensure timely follow-up on leads, quotations, and payment collections.</li></ul> <h3>Key Requirements:</h3><ul><li>Bachelor’s Degree in Mechanical Engineering / Business Administration / Marketing (MBA preferred).</li><li>Proven track record of achieving sales targets and managing a sales team.</li><li>Strong network with architects, consultants, and hospitality industry stakeholders will be an advantage.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to manage multiple projects and clients simultaneously.</li><li>Proficiency in MS Office, CRM software, and reporting tools.</li><li>Willingness to travel extensively for business development.</li></ul> <h3>Key Competencies:</h3><ul><li>Leadership &amp; Team Management</li><li>Customer Relationship Management</li><li>Market &amp; Business Development</li><li>Negotiation &amp; Closing Skills</li><li>Strategic Thinking &amp; Planning</li></ul> Interested candidate can call 9168837666 for more details.

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