Konnect Insights is an omni-channel customer experience management platform that helps brands to leverage the 4 Pillars of CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is as all-in-one suite offering social listening + community engagement management (ORM) + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management + AI and automation. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries. The 4 Pillars of Omni-channel Customer Experience Management states that for brands to be truly customer-centric they need to listen to customer feedback on social media, web, emails, offline touchpoints, call centers and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar) and act on that data by using social media publishing and marketing automations (the 4th pillar).

Company Description At Konnect Insights, we help brands deliver exceptional customer experiences by combining Social Listening, Omni-Channel Ticketing, Analytics, Publishing, and BI tools into a single powerful platform. Our AI-driven solutions allow brands to monitor, analyze, and engage with customers across various channels effortlessly. Trusted by Fortune 500 companies and fast-growing brands in over 30 countries, we empower organizations to drive customer engagement, retention, and business growth through advanced AI-powered reporting, intuitive dashboards, and seamless content automation.Role Description This is a full-time on-site role based in Mumbai for the Solutions Trainee Program at Konnect Insights. As a Solutions Trainee, you will be responsible for assisting with client on-boarding, supporting daily platform operations, providing user training, conducting research, and analyzing customer data. You will also work closely with the support and development teams to address customer queries and improve platform usability.Qualifications<ul><li>Proficiency in Social Media Listening, Customer Support Tools, and Data Analytics</li><li>Strong Analytical and Research skills</li><li>Excellent Communication and Interpersonal skills</li><li>Ability to manage multiple tasks and work in a fast-paced environment</li><li>Bachelor's degree in Business, Marketing, or related field</li><li>Prior experience in customer support, analytics, or a related field is a plus</li><li>Familiarity with AI-powered tools and CRM systems is beneficial</li></ul>

Konnect Insights, a leading SaaS platform, is on a mission to redefine the landscape of Customer Experience. We empower businesses to unlock the full potential of their online presence through cutting-edge technology and actionable insights. Konnect Insights is a unified customer experience management platform offering an all-in-one solution for Social Listening + Community Engagement (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards/BI Tools + Crisis Management. Powered by our App Marketplace, Konnect Insights provides deep integrations with CRMs, Contact Centres, chatbots, marketing automation, and collaboration tools. As we expand our presence globally, we are seeking an accomplished Enterprise Sales Manager to drive growth and elevate our impact in the Domestic Market. Role Overview In this strategic role, you will be responsible for acquiring new business, building lasting client relationships, and delivering exceptional sales results. As a senior member of our sales team, you will also mentor junior team members and contribute to shaping our sales strategies for the region. ResponsibilitiesNew Business Development<ul><li>Identify and target high-potential clients in the India/domestic market to drive customer acquisition.</li><li>Develop and implement effective sales strategies to meet and exceed revenue targets specific to the India/domestic market.</li></ul>Client Relationship Management<ul><li>Cultivate and sustain long-term relationships with key clients in the India region.</li><li>Understand clients’ unique business needs and position Konnect Insights’ solutions to address their challenges effectively.</li></ul>Product Expertise<ul><li>Maintain an in-depth understanding of Konnect Insights' offerings and capabilities.</li><li>Communicate the value proposition of our solutions to potential clients, emphasizing their impact on social media strategies and customer experience management.</li></ul>Sales Presentations and Demonstrations<ul><li>Deliver impactful sales presentations and product demonstrations customized for the India/domestic market audience.</li><li>Clearly articulate how Konnect Insights’ solutions align with clients’ business goals and drive measurable outcomes.</li></ul>Pipeline Management<ul><li>Actively manage the sales pipeline to ensure a consistent flow of opportunities and conversions.</li><li>Track and report sales activities, pipeline progress, and results using CRM tools.</li></ul>Requirements<ul><li>A proven track record of success as an Account Executive or Senior Account Executive, with 10+ years of experience in the SaaS industry.</li><li>Consistently achieved or exceeded sales targets in a competitive environment.</li><li>Excellent communication, negotiation, and presentation skills, with fluency in English (proficiency in regional languages is a strong plus).</li><li>Strong relationship-building abilities and a customer-centric approach.</li><li>Familiarity with social media analytics, customer experience management, or related industries is highly desirable.</li></ul>

<a href="https://konnectinsights.com/" rel="noopener noreferrer" target="_blank">Konnect Insights</a>, a leading SaaS platform, is on a mission to redefine the landscape of Customer Experience. We empower businesses to unlock the full potential of their online presence through cutting-edge technology and actionable insights. Konnect Insights is a unified customer experience management platform&nbsp;that offers an all in one solution for Social Listening + Community Engagement (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management. Powered by App Marketplace Konnect Insights offers very deep integrations with CRMs, Contact Centers, chatbots, marketing automation and collaboration&nbsp;tools.&nbsp;. As we continue to grow, we're seeking a dynamic and skilled SDR to join our innovative team. Role Overview: As an SDR at Konnect Insights, you will play a crucial role in generating leads, setting up meetings, conducting discovery calls, and creating a robust pipeline for our Solutions Consultants. The primary focus will be on regions like United Kingdom and Europe ensuring strategic outreach and engagement. Key Responsibilities:<ol><li>Lead Generation:</li></ol><ul><li class="ql-indent-1">Conduct targeted outbound prospecting to generate new leads in international markets.</li><li class="ql-indent-1">Utilize various channels, including email, LinkedIn, and calls, to identify and engage potential clients.</li></ul><ol><li>Meeting Setup:</li></ol><ul><li class="ql-indent-1">Proactively schedule and coordinate meetings with key decision-makers in target regions.</li><li class="ql-indent-1">Collaborate with Solutions Consultants to align meeting objectives with client needs.</li></ul><ol><li>Discovery Calls:</li></ol><ul><li class="ql-indent-1">Conduct effective discovery calls to understand prospects' pain points, challenges, and business objectives.</li><li class="ql-indent-1">Articulate our value proposition clearly and tailor discussions to the prospect's specific needs.</li></ul><ol><li>Pipeline Creation:</li></ol><ul><li class="ql-indent-1">Work collaboratively with the sales team to build and maintain a robust pipeline of qualified opportunities.</li><li class="ql-indent-1">Ensure accurate and timely documentation of lead interactions in the CRM system.</li></ul>&nbsp;Requirements:<ul><li>Previous experience in a Sales Development Representative role or similar.</li><li>Familiarity with international markets and cultural nuances.</li><li>Excellent communication and interpersonal skills.</li><li>Proven ability to conduct successful discovery calls and schedule meetings.</li><li>Results-oriented mindset with a focus on exceeding targets.</li><li>2-5 years experience</li></ul>

At Konnect Insights, we are dedicated to transforming customer experience management through our cutting-edge omnichannel platform powered by social listening, analytics, and reporting. We are seeking a passionate and creative Marketing Associate to join our dynamic team.Video content is a core part of Konnect Insights' marketing strategy. Our videos both inform and educate customers about our solutions. We’re looking for a skilled Video Editor and Motion Graphics Artist to work on both short and long formats, including shooting and capturing footage, creating motion graphics, and editing according to project specifications. The ideal candidate will have a creative mindset, the ability to think outside the box, and generate exciting and conversion-led videos. Objectives of this role●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Set a high bar for video marketing deliverables●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure consistency in content●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Enhance social media and overall marketing strategies●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and implement improvements in the video editing and designing process●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Produce content for various types and platforms●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Keep up to date with the latest video marketing trends&nbsp;Responsibilities●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Edit short- and long-form videos for Konnect Insights website and social media accounts●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Take charge of video ideation and creation●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure videos and graphics meet the marketing team’s specifications and guidelines●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Implement creative notes from stakeholders●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Evaluate projects for brand authenticity &nbsp;Skills and qualifications●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with video editing and design software like Premiere Pro, After Effects, Adobe Illustrator, Photoshop, etc.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to create motion designs for the video including social media design, and collateral design●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Capacity to communicate effectively●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Attention to detail●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to pick out and create attention-grabbing shots●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent storytelling skills●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of editing and designing principles&nbsp;Preferred qualifications●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong project management skills●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to design and develop video based on storyboards and scripts●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of aspect ratios●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with high-resolution file transfer applications●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understanding of video encoding formats

At Konnect Insights, we are dedicated to transforming customer experience management through our cutting-edge omnichannel platform powered by social listening, analytics, and reporting <ul><li>Location: Vidyavihar (Ghatkopar), Mumbai</li><li>Experience: 2+ Years</li><li>Company: Konnect Insights</li></ul> About the RoleWe are looking for a creative and dynamic Marketing Associate to join our team at Konnect Insights. If you love writing, social media, and brainstorming exciting marketing ideas, this role is for you! You will be responsible for content creation, social media management, and supporting our video content strategy. What You’ll Do✍ Content Creation<ul><li>Write engaging blogs that showcase Konnect Insights’ expertise in customer experience, social listening, and analytics.</li><li>Assist in writing scripts for marketing videos, product demos, and explainer videos.</li></ul>📢 Social Media Management<ul><li>Create and schedule LinkedIn &amp; Instagram posts that align with our brand and marketing goals.</li><li>Work on captivating captions, carousels, and creatives to engage our audience.</li></ul>🎯 Marketing Strategy &amp; Ideation<ul><li>Contribute fresh ideas to marketing campaigns and promotional activities.</li><li>Collaborate with the team to enhance brand awareness and engagement.</li></ul> What We’re Looking For✅ 2+ years of experience in content writing, social media management, or marketing.✅ Strong writing skills with the ability to create compelling content for blogs and social posts.✅ Familiarity with LinkedIn &amp; Instagram marketing strategies.✅ Creative thinker with a passion for storytelling and marketing innovation.✅ Bonus: Experience in video scriptwriting or working with marketing teams on content strategies. Why Join Us?<ul><li>Work with a dynamic team in the exciting space of customer experience &amp; analytics.</li><li>Get hands-on experience in content marketing &amp; social media for a growing SaaS brand.</li><li>Contribute to a product that’s making a difference in social listening, analytics, and automation.</li></ul> Interested? Send your resume &amp; portfolio to salonee@konnectinsights.com or DM me!