Job OverviewWe are seeking a dedicated Customer Service professional to join to top Based in Gurgaon, this full-time, junior-level position is ideal for candidates with 1 to 3 years of work experience in the field. The successful applicant will be expected to provide top-notch customer support and contribute to the company's ongoing success in delivering excep

Company OverviewBPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at <a href="http://epivsolution.com" rel="noopener noreferrer" target="_blank">epi

Company OverviewEPIV Solutions, headquartered in Pune, specializes in IT and international BPO services. We are located in Hadapsar and cater to both B2B and B2C markets. Our team consists of 51-200 employees, contributing to our dynamic approach in the Business Process Outsourcing industry. For more information, visit our website at <a href="http://epivsolution.com" rel

EPIV SOLUTION IS AN IT AND INTERNATIONAL BPO 
LLOCATED IN PUNE VIMAN NAGAR WE ARE HIRING FOR PEOPLE FOR CUSTOMER SERVICE LOCATED IN PUNE, WE PRROVIDE B2B AND B2C SERVICES

Company OverviewEPIV Solutions, headquartered in Pune's Viman Nagar, is a dynamic player in the IT and International BPO sectors. Our company, with a team of 51-200 employees, is committed to delivering exceptional customer service through innovative B2B and B2C solutions. We strive to enhance client satisfaction and connection. To learn more about our services, visit our website at <a href="http://epivsolution.com" rel="noopener noreferrer" target="_blank">epivsolution.com</a>. Job OverviewWe are seeking a dedicated Telecaller to join our team at EPIV Solutions in Pune. This is a full-time, fresher-level position requiring individuals with 0 to 1 year of work experience. The successful candidate will engage in customer communication, handling cold calls and generating leads to support our sales team. Qualifications and Skills<ul><li>Possess excellent communication skills to effectively convey the message and establish rapport with customers.</li><li>Demonstrate the ability to conduct cold calls in a confident and persuasive manner.</li><li>Capable of generating leads and identifying potential sales opportunities through calls.</li><li>Exhibit strong active listening skills to understand and address customer inquiries effectively.</li><li>A proactive and energetic individual with keen attention to details in conversations with customers.</li><li>Efficient time management skills to handle multiple calls and follow-ups without losing quality.</li><li>Basic computer proficiency for managing call logs and updating customer information accurately.</li><li>Adaptability to quickly learn and adopt new methods and technologies pertinent to telecalling.</li></ul> Roles and Responsibilities<ul><li>Engage in making outbound calls to potential customers with the aim to generate leads for the sales team.</li><li>Follow up on leads and prospects, maintain a database of interested clients, and update records consistently.</li><li>Promote and highlight the company's services during conversations with customers to enhance visibility.</li><li>Handle client inquiries and provide accurate information to ensure customer satisfaction and retention.</li><li>Collaborate with the sales team to strategize further action plans for lead conversion.</li><li>Adopt company's quality standards during communications to create a professional image.</li><li>Participate in training sessions to continuously improve telecalling skills and call strategies.</li><li>Maintain knowledge of all company services to correctly answer customer questions and concerns.</li></ul>For more details contact HR on 7840907697Send resume - 9921521249

Company OverviewEPIV Solutions, an IT and International BPO company, is located in Hadapsar, Pune. Specializing in both B2B and B2C services, EPIV Solutions is part of the Business Process Outsourcing industry. Our team consists of 51-200 employees dedicated to delivering top-notch service. For more information, visit our website at <a href="http://epivsolution.com" rel="noopener noreferrer" target="_blank">epivsolution.com</a>. Job OverviewWe are seeking a Customer Service Representative to join our team in Hadapsar, Pune. This is a full-time position suitable for freshers, with a required work experience of 0 to 1 year. The role demands proficiency in English and the ability to work night shifts, focusing on delivering exceptional customer support. Qualifications and Skills<ul><li>Fluent English (Mandatory skill): Demonstrate excellent communication skills with a strong command of both written and spoken English.</li><li>Night Shift (Mandatory skill): Willingness to work flexible hours, specifically night shifts, to cater to our diverse international clientele.</li><li>Customer Support (Mandatory skill): Prioritize customer satisfaction by addressing inquiries and resolving issues efficiently and professionally.</li><li>Problem Solving: Ability to assess situations swiftly and devise appropriate solutions to enhance customer experience.</li></ul> Roles and Responsibilities<ul><li>Respond promptly to customer inquiries through various communication channels including phone, email, and chat.</li><li>Identify and assess customer needs to achieve satisfaction and deliver high quality support.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Stay updated with company services and policies to provide accurate information to customers.</li></ul>For more Details contact on 9529157224

Company OverviewEPIV Solutions, located in Pune's Fatima Nagar, is a leading IT and international BPO firm offering both B2B and B2C services. With a workforce of 51-200 employees, the company specializes in business process outsourcing solutions. As a customer-centric organization, EPIV Solutions is committed to delivering exceptional service quality. For more information, please visit our website at epivsolution.com. Job OverviewWe are seeking a Customer Service Representative for the night shift at our Pune location. This full-time position is open to freshers with 0 to 1 year of work experience. As a vital part of our team, you will engage directly with customers, providing prompt and effective service to meet their needs. This role requires working night shifts, demanding a high degree of verbal communication and fluency in English. Qualifications and Skills<ul><li>Fluent English proficiency for clear and effective communication (Mandatory skill).</li><li>Willingness and ability to work night shifts accommodating different time zones (Mandatory skill).</li><li>Strong verbal communication skills to engage customers constructively (Mandatory skill).</li><li>Experience or capability in providing seamless customer support over various communication channels.</li><li>Ability to problem-solve swiftly, understanding customer issues to find resolutions efficiently.</li><li>Attention to detail in all interactions, ensuring accuracy and clarity in communication.</li><li>Capability to handle customer queries with patience and professionalism.</li><li>Skill in multitasking and managing time efficiently to prioritize customer engagements effectively.</li></ul> Roles and Responsibilities<ul><li>Handle incoming customer calls and emails promptly, providing accurate information and assistance.</li><li>Guide and resolve customer issues, ensuring a high level of satisfaction and maintaining company standards.</li><li>Work collaboratively with internal teams to address and resolve customer concerns.</li><li>Maintain detailed and accurate records of customer interactions for future reference and analysis.</li><li>Adapt to the use of company software and systems efficiently to manage customer accounts.</li><li>Participate in training programs to enhance customer service skills and product knowledge.</li><li>Ensure compliance with company guidelines and procedures in every customer interaction.</li><li>Foster a positive relationship with customers by demonstrating empathy and professionalism.</li></ul>

Company OverviewEPIV SOLUTIONS is a leading IT and International BPO company located in Fatima Nagar, Pune. Specializing in both B2B and B2C services, EPIV SOLUTIONS has a workforce of 51-200 employees and operates within the Business Process Outsourcing industry. With a commitment to enhancing customer experiences, the company is headquartered in Pune and services are accessible via their website at epivsolution.com. Job OverviewEPIV SOLUTIONS is seeking a mid-level Customer Services Executive for night shift operations based in Pune Division. This full-time role requires a competent individual to manage and respond to customer inquiries effectively. The position demands a high level of communication prowess to ensure exceptional service delivery round the clock. Qualifications and Skills<ul><li>Proven experience in customer support roles with a focus on BPO operations.</li><li>Excellent problem-solving abilities to handle a wide range of customer inquiries and issues.</li><li>Demonstrated experience in managing inbound calls efficiently and professionally (Mandatory skill).</li><li>Ability to work night shifts with high energy and alertness (Mandatory skill).</li><li>Fluent communication skills for seamless interaction with customers (Mandatory skill).</li><li>Strong attention to detail to ensure accuracy in information relayed and received.</li><li>Capable of multitasking to manage multiple channels of communication.</li><li>Basic technical proficiency to navigate software and customer management systems effectively.</li></ul> Roles and Responsibilities<ul><li>Manage inbound customer calls and address queries, ensuring customer satisfaction.</li><li>Resolve customer complaints by providing quick and effective solutions.</li><li>Work collaboratively with team members to enhance customer service processes and outcomes.</li><li>Document and report customer interactions and feedback for continuous service improvements.</li><li>Adhere to EPIV SOLUTIONS' protocols and guidelines for customer interaction.</li><li>Stay updated with the company’s products and services for effective customer support.</li><li>Actively participate in team meetings and training sessions to continually enhance knowledge and skills.</li><li>Escalate complex queries to higher-level support when necessary for resolution.</li></ul>

Location: Fatima Nagar, Hadpsar Job Type: Full-time Shift: Night :- Night US Experience: 0 – 1 Years (Freshers Welcome)<h3>Job Description</h3>We are seeking enthusiastic and customer-focused professionals for our International Voice Process team. The ideal candidate will be responsible for handling inbound/outbound calls to and from international customers, resolving queries, and ensuring customer satisfaction.<h3>Key Responsibilities</h3><ul><li>Handle customer queries via phone calls in a professional and timely manner.</li><li>Provide accurate product/service information and troubleshoot basic issues.</li><li>Maintain a positive, empathetic, and professional attitude toward customers.</li><li>Escalate unresolved issues to appropriate internal teams.</li><li>Record details of customer interactions and actions taken in CRM tools.</li><li>Meet performance targets such as call quality, handling time, and customer satisfaction.</li></ul><h3>Requirements</h3><ul><li>Excellent communication skills in English (verbal and written).</li><li>Willingness to work in night shifts or rotational shifts.</li><li>Good listening skills and a customer-centric approach.</li><li>Basic computer knowledge and familiarity with MS Office.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>Experience in BPO/Call Centre is an advantage (not mandatory for freshers).</li></ul><h3>Educational Qualifications</h3><ul><li>High School Diploma or equivalent (Bachelor’s degree preferred).</li></ul><h3>Perks and Benefits</h3><ul><li>Competitive salary + performance incentives</li><li>Transport facility (as per company policy)</li><li>Health insurance and other employee benefits</li><li>Paid training and learning opportunities</li><li>Friendly and diverse work environment</li></ul>