EPIV SOLUTION IS AN IT AND INTERNATIONAL BPO 
LLOCATED IN PUNE VIMAN NAGAR WE ARE HIRING FOR PEOPLE FOR CUSTOMER SERVICE LOCATED IN PUNE, WE PRROVIDE B2B AND B2C SERVICES

Job Title: Business Development Manager (BDM)Job Overview:We are seeking a highly motivated and results-driven Business Development Manager to join our dynamic team. The ideal candidate will be responsible for identifying business opportunities, building strategic relationships, and driving revenue growth. The Business Development Manager will play a crucial role in expanding our market presence and achieving organizational goals.Key Responsibilities:<ol><li>Market Research and Analysis:</li></ol><ul><li class="ql-indent-1">Conduct thorough market research to identify potential clients, industries, and trends.</li><li class="ql-indent-1">Analyze market conditions, competitor activities, and industry developments.</li></ul><ol><li>Lead Generation and Prospecting:</li></ol><ul><li class="ql-indent-1">Identify and qualify potential business opportunities and clients. BANT Campaign, HQL, MQL Whitepaper</li><li class="ql-indent-1">must have experience handling international client. </li><li class="ql-indent-1">Generate new leads through various channels, including networking, cold calling, and online research.</li></ul><ol><li>Client Relationship Management:</li></ol><ul><li class="ql-indent-1">Build and maintain strong, long-lasting relationships with clients and key stakeholders.</li><li class="ql-indent-1">Understand client needs and customize solutions to meet their requirements.</li></ul><ol><li>Proposal Development and Presentation:</li></ol><ul><li class="ql-indent-1">Prepare and present compelling proposals, pitches, and presentations to prospective clients.</li><li class="ql-indent-1">Collaborate with internal teams to develop tailored solutions.</li></ul><ol><li>Sales and Revenue Growth:</li></ol><ul><li class="ql-indent-1">Achieve and exceed sales targets by developing and executing effective sales strategies.</li><li class="ql-indent-1">Negotiate contracts and close deals to drive revenue growth.</li></ul><ol><li>Strategic Planning:</li></ol><ul><li class="ql-indent-1">Develop and implement strategic business development plans aligned with organizational objectives.</li><li class="ql-indent-1">Identify and pursue new business opportunities for the company.</li></ul><ol><li>Cross-functional Collaboration:</li></ol><ul><li class="ql-indent-1">Collaborate with marketing, product development, and other teams to align business development efforts with overall company strategies.</li><li class="ql-indent-1">Provide feedback to improve products and services based on client needs.</li></ul><ol><li>Reporting and Analysis:</li></ol><ul><li class="ql-indent-1">Prepare regular reports on business development activities, progress, and outcomes.</li><li class="ql-indent-1">Analyze sales data and market trends to make informed strategic decisions.</li></ul>Qualifications:<ul><li>Bachelor's degree in Business, Marketing, or a related field; Master's degree is a plus.</li><li>Proven experience as a Business Development Manager or in a similar role (X years).</li><li>Strong understanding of industry trends, market dynamics, and client needs.</li><li>Excellent communication and interpersonal skills.</li><li>Demonstrated ability to drive the sales process from plan to close.</li><li>Strong negotiation and decision-making abilities.</li><li>Proficient in using CRM software and other business development tools.</li></ul>Additional Skills (Preferred):<ul><li>Industry-specific knowledge and experience.</li><li>Relevant certifications in business development or sales.</li></ul>Note: Customize the job description based on the specific needs and requirements of your organization. Include details such as the industry you operate in, specific skills needed, and any additional qualifications that are relevant to your business development manager role.

<ol><li>Customer Interaction:</li></ol><ul><li class="ql-indent-1">Respond promptly to customer inquiries via phone, email, and chat.</li><li class="ql-indent-1">Handle and resolve customer complaints, providing appropriate solutions and alternatives.</li><li class="ql-indent-1">Build and maintain positive relationships with customers.</li></ul><ol><li>Order Processing:</li></ol><ul><li class="ql-indent-1">Process customer orders, modifications, and cancellations accurately and efficiently.</li><li class="ql-indent-1">Coordinate with other departments to ensure timely and accurate order fulfillment.</li></ul><ol><li>Product Knowledge:</li></ol><ul><li class="ql-indent-1">Develop a deep understanding of our products and services to assist customers effectively.</li><li class="ql-indent-1">Educate customers about product features, specifications, and benefits.</li></ul><ol><li>Problem Resolution:</li></ol><ul><li class="ql-indent-1">Identify and assess customers' needs, striving to resolve issues on the first contact.</li><li class="ql-indent-1">Escalate complex issues to appropriate channels for resolution.</li></ul><ol><li>Communication:</li></ol><ul><li class="ql-indent-1">Communicate effectively with customers, colleagues, and other departments.</li><li class="ql-indent-1">Provide clear and concise information regarding products, services, and policies.</li></ul><ol><li>Documentation:</li></ol><ul><li class="ql-indent-1">Accurately document customer interactions and transactions in the CRM system.</li><li class="ql-indent-1">Maintain customer records and update information as needed.</li></ul><ol><li>Customer Feedback:</li></ol><ul><li class="ql-indent-1">Gather customer feedback and insights to help improve products and services.</li><li class="ql-indent-1">Share feedback with relevant teams to enhance the overall customer experience.</li></ul><ol><li>Team Collaboration:</li></ol><ul><li class="ql-indent-1">Collaborate with other customer service representatives and departments to optimize workflows.</li><li class="ql-indent-1">Share best practices and contribute to a positive team environment.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; college degree preferred.</li><li>Proven customer service experience (X years) in a similar role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>Proficient in using customer service software, CRM systems, and other relevant tools.</li><li>Positive attitude, empathy, and a commitment to customer satisfaction.</li></ul>Additional Skills (Preferred):<ul><li>Knowledge of the industry and company products/services.</li><li>Experience with helpdesk or ticketing systems.</li><li>Multilingual abilities may be an asset in serving diverse customer bases.</li></ul>Note: This is a general template, and the specific requirements may vary based on the industry and company. Tailor the job description to match the unique needs and expectations of your organization.

Job Title: Team LeaderJob Overview:We are seeking a motivated and experienced professional to join our team as a Team Leader. The ideal candidate will be responsible for overseeing and leading a team of individuals, ensuring they meet performance targets, providing guidance, and fostering a positive working environment. The Team Leader will play a crucial role in driving team success and achieving organizational goals.Key Responsibilities:<ol><li>Team Management:</li></ol><ul><li class="ql-indent-1">Lead and manage a team of [number] individuals, providing direction, support, and coaching.</li><li class="ql-indent-1">Foster a collaborative and inclusive team culture that promotes high performance.</li></ul><ol><li>Performance Monitoring:</li></ol><ul><li class="ql-indent-1">Set clear performance expectations for team members and monitor their individual and collective performance.</li><li class="ql-indent-1">Conduct regular performance evaluations and provide constructive feedback.</li></ul><ol><li>Goal Setting and Achievement:</li></ol><ul><li class="ql-indent-1">Collaborate with team members to set achievable goals aligned with organizational objectives.</li><li class="ql-indent-1">Ensure the team meets or exceeds performance targets and deadlines.</li></ul><ol><li>Training and Development:</li></ol><ul><li class="ql-indent-1">Identify training needs and opportunities for team members.</li><li class="ql-indent-1">Provide ongoing training and development to enhance team skills and capabilities.</li></ul><ol><li>Communication:</li></ol><ul><li class="ql-indent-1">Facilitate clear and open communication within the team and with other departments.</li><li class="ql-indent-1">Ensure that team members are informed about organizational updates and changes.</li></ul><ol><li>Problem Resolution:</li></ol><ul><li class="ql-indent-1">Address and resolve issues within the team promptly.</li><li class="ql-indent-1">Escalate complex issues to higher management when necessary.</li></ul><ol><li>Process Improvement:</li></ol><ul><li class="ql-indent-1">Identify areas for process improvement and implement efficient workflows.</li><li class="ql-indent-1">Encourage team members to contribute ideas for process enhancement.</li></ul><ol><li>Quality Assurance:</li></ol><ul><li class="ql-indent-1">Monitor and maintain quality standards for team deliverables.</li><li class="ql-indent-1">Implement quality control measures to ensure accuracy and consistency.</li></ul><ol><li>Motivation and Recognition:</li></ol><ul><li class="ql-indent-1">Recognize and reward team achievements and individual contributions.</li><li class="ql-indent-1">Motivate team members to excel in their roles and exceed expectations.</li></ul>Qualifications:<ul><li>Bachelor's degree or equivalent experience in a relevant field.</li><li>Proven experience in a leadership or supervisory role (X years).</li><li>Strong leadership, organizational, and interpersonal skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Ability to work collaboratively and drive results in a team-oriented environment.</li><li>Proficient in using relevant software and tools.</li></ul>Additional Skills (Preferred):<ul><li>Knowledge of [industry-specific skills].</li><li>Certification in leadership or management.</li></ul>Note: Customize the job description based on the specific needs and requirements of your organization. Include details such as industry-specific skills, software tools used, and any other qualifications that arerelevant to your team leader role. Must have B2B Experience hands on BANT, HQL, MQL, Whitepaper

Key Responsibilities:<ol><li>Case Management:</li></ol><ul><li class="ql-indent-1">Oversee the end-to-end management of mass tort cases, ensuring adherence to timelines and legal requirements.</li><li class="ql-indent-1">Work closely with legal teams to develop and implement case strategies.</li></ul><ol><li>Client Relations:</li></ol><ul><li class="ql-indent-1">Serve as a primary point of contact for clients involved in mass tort cases.</li><li class="ql-indent-1">Communicate case developments, updates, and strategies to clients in a clear and timely manner.</li></ul><ol><li>Legal Research:</li></ol><ul><li class="ql-indent-1">Stay informed about legal precedents, regulations, and developments relevant to mass torts.</li><li class="ql-indent-1">Conduct research to support case strategies and arguments.</li></ul><ol><li>Team Collaboration:</li></ol><ul><li class="ql-indent-1">Collaborate with attorneys, paralegals, and support staff to ensure efficient case management.</li><li class="ql-indent-1">Provide leadership and guidance to the legal team involved in mass tort litigation.</li></ul><ol><li>Documentation:</li></ol><ul><li class="ql-indent-1">Maintain accurate and organized case files, ensuring all relevant documents are properly filed and accessible.</li><li class="ql-indent-1">Prepare and review legal documents, including pleadings, motions, and discovery.</li></ul><ol><li>Court Proceedings:</li></ol><ul><li class="ql-indent-1">Attend court proceedings as necessary, representing the organization in mass tort cases.</li><li class="ql-indent-1">Coordinate with external legal partners and experts as needed.</li></ul><ol><li>Compliance:</li></ol><ul><li class="ql-indent-1">Ensure compliance with all legal and ethical standards in the handling of mass tort cases.</li><li class="ql-indent-1">Collaborate with compliance officers to implement best practices.</li></ul>Qualifications:<ul><li>Juris Doctor (JD) degree and active bar membership.</li><li>Proven experience in mass tort litigation, with a successful track record.</li><li>Strong leadership and management skills.</li><li>Excellent communication and negotiation abilities.</li><li>Attention to detail and strong analytical skills.</li></ul>Preferred Qualifications:<ul><li>Experience working in a mass tort practice or within a law firm specializing in mass tort litigation.</li><li>Familiarity with relevant legal software and case management systems.</li></ul>This job description is a general guideline and may be subject to modification based on the specific needs of the organization. Certainly! Below is a sample job description (JD) for a Mass Tort Executive position. Please customize it to align with the specific needs and requirements of your organization:Job Title: Mass Tort ExecutiveDepartment: Legal ServicesLocation: [Specify location]Reports to: [Specify supervisor/manager]Job Summary:The Mass Tort Executive plays a pivotal role in managing and overseeing the strategic execution of mass tort cases within the legal services department. The ideal candidate will possess a deep understanding of mass tort litigation, exceptional leadership skills, and the ability to coordinate and collaborate with legal teams, clients, and external partners.Key Responsibilities:<ol><li>Case Management:</li></ol><ul><li class="ql-indent-1">Oversee the end-to-end management of mass tort cases, ensuring adherence to timelines and legal requirements.</li><li class="ql-indent-1">Work closely with legal teams to develop and implement case strategies.</li></ul><ol><li>Client Relations:</li></ol><ul><li class="ql-indent-1">Serve as a primary point of contact for clients involved in mass tort cases.</li><li class="ql-indent-1">Communicate case developments, updates, and strategies to clients in a clear and timely manner.</li></ul><ol><li>Legal Research:</li></ol><ul><li class="ql-indent-1">Stay informed about legal precedents, regulations, and developments relevant to mass torts.</li><li class="ql-indent-1">Conduct research to support case strategies and arguments.</li></ul><ol><li>Team Collaboration:</li></ol><ul><li class="ql-indent-1">Collaborate with attorneys, paralegals, and support staff to ensure efficient case management.</li><li class="ql-indent-1">Provide leadership and guidance to the legal team involved in mass tort litigation.</li></ul><ol><li>Documentation:</li></ol><ul><li class="ql-indent-1">Maintain accurate and organized case files, ensuring all relevant documents are properly filed and accessible.</li><li class="ql-indent-1">Prepare and review legal documents, including pleadings, motions, and discovery.</li></ul><ol><li>Court Proceedings:</li></ol><ul><li class="ql-indent-1">Attend court proceedings as necessary, representing the organization in mass tort cases.</li><li class="ql-indent-1">Coordinate with external legal partners and experts as needed.</li></ul><ol><li>Compliance:</li></ol><ul><li class="ql-indent-1">Ensure compliance with all legal and ethical standards in the handling of mass tort cases.</li><li class="ql-indent-1">Collaborate with compliance officers to implement best practices.</li></ul>Qualifications:<ul><li>Juris Doctor (JD) degree and active bar membership.</li><li>Proven experience in mass tort litigation, with a successful track record.</li><li>Strong leadership and management skills.</li><li>Excellent communication and negotiation abilities.</li><li>Attention to detail and strong analytical skills.</li></ul>Preferred Qualifications:<ul><li>Experience working in a mass tort practice or within a law firm specializing in mass tort litigation.</li><li>Familiarity with relevant legal software and case management systems.</li></ul>This job description is a general guideline and may be subject to modification based on the specific needs of the organization. contact HR at 7840907697

Job Title: Team LeaderJob Overview:We are seeking a motivated and experienced professional to join our team as a Team Leader. The ideal candidate will be responsible for overseeing and leading a team of individuals, ensuring they meet performance targets, providing guidance, and fostering a positive working environment. The Team Leader will play a crucial role in driving team success and achieving organizational goals.Key Responsibilities:<ol><li>Team Management:</li></ol><ul><li class="ql-indent-1">Lead and manage a team of [number] individuals, providing direction, support, and coaching.</li><li class="ql-indent-1">Foster a collaborative and inclusive team culture that promotes high performance.</li></ul><ol><li>Performance Monitoring:</li></ol><ul><li class="ql-indent-1">Set clear performance expectations for team members and monitor their individual and collective performance.</li><li class="ql-indent-1">Conduct regular performance evaluations and provide constructive feedback.</li></ul><ol><li>Goal Setting and Achievement:</li></ol><ul><li class="ql-indent-1">Collaborate with team members to set achievable goals aligned with organizational objectives.</li><li class="ql-indent-1">Ensure the team meets or exceeds performance targets and deadlines.</li></ul><ol><li>Training and Development:</li></ol><ul><li class="ql-indent-1">Identify training needs and opportunities for team members.</li><li class="ql-indent-1">Provide ongoing training and development to enhance team skills and capabilities.</li></ul><ol><li>Communication:</li></ol><ul><li class="ql-indent-1">Facilitate clear and open communication within the team and with other departments.</li><li class="ql-indent-1">Ensure that team members are informed about organizational updates and changes.</li></ul><ol><li>Problem Resolution:</li></ol><ul><li class="ql-indent-1">Address and resolve issues within the team promptly.</li><li class="ql-indent-1">Escalate complex issues to higher management when necessary.</li></ul><ol><li>Process Improvement:</li></ol><ul><li class="ql-indent-1">Identify areas for process improvement and implement efficient workflows.</li><li class="ql-indent-1">Encourage team members to contribute ideas for process enhancement.</li></ul><ol><li>Quality Assurance:</li></ol><ul><li class="ql-indent-1">Monitor and maintain quality standards for team deliverables.</li><li class="ql-indent-1">Implement quality control measures to ensure accuracy and consistency.</li></ul><ol><li>Motivation and Recognition:</li></ol><ul><li class="ql-indent-1">Recognize and reward team achievements and individual contributions.</li><li class="ql-indent-1">Motivate team members to excel in their roles and exceed expectations.</li></ul>Qualifications:<ul><li>Bachelor's degree or equivalent experience in a relevant field.</li><li>Proven experience in a leadership or supervisory role (X years).</li><li>Strong leadership, organizational, and interpersonal skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Ability to work collaboratively and drive results in a team-oriented environment.</li><li>Proficient in using relevant software and tools.</li></ul>Additional Skills (Preferred):<ul><li>Knowledge of [industry-specific skills].</li><li>Certification in leadership or management.</li></ul>Note: Customize the job description based on the specific needs and requirements of your organization. Include details such as industry-specific skills, software tools used, and any other qualifications that are relevant to your team leader role. Must have B2B Experience hands on BANT, HQL, MQL, Whitepaper

EPIV SOLUTIONS

Business Development Manager

Customer Care Representative

Team Leader B2B

Mass Tort Specialist

Team Leader B2B