Company Overview

EPIV Solutions, headquartered in Pune, specializes in IT and international BPO services. We are located in Hadapsar and cater to both B2B and B2C markets. Our team consists of 51-200 employees, contributing to our dynamic approach in the Business Process Outsourcing industry. For more information, visit our website at epivsolution.com.

Job Overview

EPIV Solutions is seeking fresh talent for a full-time Customer Service position based in Pune. This entry-level role is perfect for individuals with 0 to 1 year of experience who are eager to start their career in a vibrant and supportive environment. As a Customer Service Representative, you will be essential in handling client interactions and ensuring customer satisfaction.

Qualifications and Skills

• Must possess excellent customer support skills to provide outstanding client service and address inquiries confidently (Mandatory skill).
• Adept in problem-solving, capable of identifying issues and implementing effective solutions promptly (Mandatory skill).
• Demonstrates strong communication skills, both verbal and written, to convey information clearly and professionally (Mandatory skill).
• Ability to work collaboratively within a team setting, contributing to a cooperative work environment.
• Excellent active listening skills to understand clients' needs and respond appropriately, ensuring client satisfaction.
• Proficient in time management to efficiently prioritize tasks and meet deadlines without compromising quality.
• Possesses a proactive attitude towards learning and adapting to new processes in a fast-paced work environment.
• Basic computer skills and familiarity with CRM software or customer support tools are beneficial.

Roles and Responsibilities

• Efficiently handle customer inquiries through various communication channels such as phone, email, and chat.
• Assist customers in resolving their issues by providing accurate information and guidance.
• Ensure high levels of customer satisfaction by delivering prompt and courteous service in all interactions.
• Document customer interactions and transactions accurately in the company's CRM system.
• Collaborate with team members to improve customer service processes and communication strategies.
• Participate in regular training sessions to stay updated with new products and service enhancements.
• Identify customer needs and provide appropriate solutions, contributing to improved service delivery.
• Proactively seek feedback from customers to enhance service quality and develop customer loyalty.