Company Overview

EPIV Solutions, an IT and International BPO company, is located in Hadapsar, Pune. Specializing in both B2B and B2C services, EPIV Solutions is part of the Business Process Outsourcing industry. Our team consists of 51-200 employees dedicated to delivering top-notch service. For more information, visit our website at epivsolution.com.

Job Overview

We are seeking a Customer Service Representative to join our team in Hadapsar, Pune. This is a full-time position suitable for freshers, with a required work experience of 0 to 1 year. The role demands proficiency in English and the ability to work night shifts, focusing on delivering exceptional customer support.

Qualifications and Skills

• Fluent English (Mandatory skill): Demonstrate excellent communication skills with a strong command of both written and spoken English.
• Night Shift (Mandatory skill): Willingness to work flexible hours, specifically night shifts, to cater to our diverse international clientele.
• Customer Support (Mandatory skill): Prioritize customer satisfaction by addressing inquiries and resolving issues efficiently and professionally.
• Problem Solving: Ability to assess situations swiftly and devise appropriate solutions to enhance customer experience.

Roles and Responsibilities

• Respond promptly to customer inquiries through various communication channels including phone, email, and chat.
• Identify and assess customer needs to achieve satisfaction and deliver high quality support.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Stay updated with company services and policies to provide accurate information to customers.

For more Details contact on 9529157224