Company Overview

EPIV Solutions, headquartered in Pune's Viman Nagar, is a dynamic player in the IT and International BPO sectors. Our company, with a team of 51-200 employees, is committed to delivering exceptional customer service through innovative B2B and B2C solutions. We strive to enhance client satisfaction and connection. To learn more about our services, visit our website at epivsolution.com.

Job Overview

We are seeking a dedicated Telecaller to join our team at EPIV Solutions in Pune. This is a full-time, fresher-level position requiring individuals with 0 to 1 year of work experience. The successful candidate will engage in customer communication, handling cold calls and generating leads to support our sales team.

Qualifications and Skills

• Possess excellent communication skills to effectively convey the message and establish rapport with customers.
• Demonstrate the ability to conduct cold calls in a confident and persuasive manner.
• Capable of generating leads and identifying potential sales opportunities through calls.
• Exhibit strong active listening skills to understand and address customer inquiries effectively.
• A proactive and energetic individual with keen attention to details in conversations with customers.
• Efficient time management skills to handle multiple calls and follow-ups without losing quality.
• Basic computer proficiency for managing call logs and updating customer information accurately.
• Adaptability to quickly learn and adopt new methods and technologies pertinent to telecalling.

Roles and Responsibilities

• Engage in making outbound calls to potential customers with the aim to generate leads for the sales team.
• Follow up on leads and prospects, maintain a database of interested clients, and update records consistently.
• Promote and highlight the company's services during conversations with customers to enhance visibility.
• Handle client inquiries and provide accurate information to ensure customer satisfaction and retention.
• Collaborate with the sales team to strategize further action plans for lead conversion.
• Adopt company's quality standards during communications to create a professional image.
• Participate in training sessions to continuously improve telecalling skills and call strategies.
• Maintain knowledge of all company services to correctly answer customer questions and concerns.

For more details contact HR on 7840907697

Send resume - 9921521249