Dos and Don'ts for New Restaurant Managers Looking to Make an Impact

As a new restaurant manager, stepping into your role can be both exciting and challenging. The restaurant industry is dynamic and fast-paced, requiring you to adapt quickly and manage a multitude of responsibilities efficiently. To help new managers make a meaningful impact and succeed in their roles, we've compiled a comprehensive guide of dos and don'ts. Whether you are managing a bustling urban bistro or a cozy family eatery, these tips will pave your way to becoming a successful restaurant manager.

The Dos for New Restaurant Managers

1. Do Prioritize Communication

Effective communication is the cornerstone of successful management. Ensure that you maintain open lines of communication with your staff. This includes regular team meetings, one-on-one sessions, and clear documentation of procedures and policies.

• Encourage feedback from your team and act on constructive suggestions.
• Use technology to facilitate communication - schedule updates, WhatsApp groups or specialized restaurant apps.
• Clearly articulate goals and expectations to prevent misunderstandings.

2. Do Lead by Example

Your team looks up to you as a role model. Exhibit the work ethic and behavior you wish to see in your employees. Whether it's punctuality, professionalism, or customer service, your actions set the standard.

• Be actively involved in daily operations to demonstrate commitment.
• Show respect and appreciation for your team's hard work.
• Be willing to roll up your sleeves and help out during busy shifts.

3. Do Invest in Staff Training

A well-trained staff is vital to the success of any restaurant. Invest in your employees by providing initial and ongoing training. This not only improves service quality but also increases employee satisfaction and retention.

• Conduct regular training sessions to update staff on new policies and skills.
• Use workshops and seminars to enhance capabilities and motivate staff.
• Encourage a culture of continuous learning and development within your team.

4. Do Focus on Customer Feedback

Customer satisfaction is crucial for a restaurant’s success. Analyze customer feedback to identify areas for improvement and to reinforce positive experiences.

• Implement a system for collecting and reviewing customer reviews and suggestions.
• Respond to feedback promptly - addressing complaints swiftly showcases your commitment to customer care.
• Use feedback to make informed decisions about menu changes, service improvements, and promotions.

5. Do Manage Inventory Wisely

Efficient inventory management prevents wastage and ensures you always have what you need during busy times. Implement a robust inventory system to keep track of stock levels and orders.

• Regularly audit your inventory to avoid discrepancies.
• Build relationships with suppliers for better deals and reliable service.
• Implement a first-in, first-out (FIFO) system to rotate stock and reduce spoilage.

The Don'ts for New Restaurant Managers

1. Don't Neglect Budgeting and Cost Control

Managing a restaurant involves balancing costs and maximizing profits. Don’t underestimate the importance of a detailed budget and cost control strategy.

• Avoid ignoring financial reports or failing to allocate funds appropriately.
• Monitor and adjust food and labor costs regularly to maintain profitability.
• Be cautious with unnecessary spending and always have a financial buffer.

2. Don't Micromanage Your Team

While it's important to be involved, over-controlling every aspect of your staff’s duties can be demoralizing and counterproductive.

• Give your employees the freedom to take initiative and make decisions.
• Trust in their ability to manage their responsibilities effectively.
• Provide guidance and support, but let them develop their own solutions.

3. Don't Ignore Technology

The restaurant industry is evolving rapidly, and technology plays a significant role in streamlining operations. Ignoring technological advancements can put your restaurant at a disadvantage.

• Utilize point-of-sale systems to improve efficiency in order processing.
• Consider apps for reservations, inventory management, and employee scheduling.
• Stay updated on the latest tools that can enhance the customer experience and operational efficiency.

4. Don't Overlook Health and Safety Standards

Maintaining high health and safety standards is non-negotiable. Failure to comply can lead to severe consequences, including legal issues and damage to your reputation.

• Regularly review and update health and safety protocols.
• Ensure all kitchen and front-of-house staff are trained in food safety practices.
• Conduct regular health inspections and safety drills.

5. Don't Disregard Work-Life Balance

Burnout is a common issue in the hospitality industry. As a manager, it's essential to maintain your well-being and set an example for your team.

• Avoid overworking yourself and your staff; ensure everyone has adequate rest.
• Implement fair scheduling practices to distribute workload evenly.
• Encourage activities that promote team bonding and stress relief.

In conclusion, becoming a successful restaurant manager requires a blend of leadership skills, industry knowledge, and a deep understanding of your team and customers. By following these dos and don'ts, you can establish a thriving environment where your restaurant and staff flourish. Remember, as you embark on this rewarding journey, your role as a manager is to inspire, lead, and create memorable dining experiences for your patrons.