Tele Debt Management Executive-1 About us:Navi is one of the fastest-growing financial services companies in India providing Personal &amp; Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabiliti

Agency Debt Manager About us:Navi is one of the fastest-growing financial services companies in India providing Personal &amp; Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technolog

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Executive 2 - Escalations About us Navi is one of the fastest-growing financial services companies in India providing Personal &amp; Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal &amp; Ankit Agarwal What would your role at Navi Look Like? <ul><li>Handling customer queries on Inbound and making outbound calls if needed</li><li>Educate current and potential customers with product and service information</li><li>Maintain the privacy of customer records and other financial details</li><li>Handle all queries in a polite, professional manner</li><li>Identify and escalate priority issues to the Team Leader/SME and relevant stakeholders</li><li>Achieve agreed KPIs and Objectives</li><li>Adhere strictly to shift schedules</li><li>Adhere to laid down internal policies, procedures, and processes</li><li>Work collaboratively with the team</li></ul> What are some of the good to have skills for this role? <ul><li>Excellent communication skills: Expert level in both written &amp; spoken English.</li><li>Proven work experience in Escalations teams of startups- commerce companies.</li><li>Excellent problem-solving capability with logical, structured thinking and the ability to think on their feet.</li><li>Conflict resolution and management skills.</li><li>Preferred tools: MS Excel, CRM software such as FreshDesk/ZenDesk, etc.</li><li>Educational Background: B.A./B.Tech/M.Com/B.Com and/or MBA/PGDM.</li><li>1-2 years of relevant work experience in Escalations/Grievance team/Emails/Chat/Customer support team in startups/e-commerce.</li></ul>

Agency Debt Manager About us: Navi is one of the fastest-growing financial services companies in India providing Personal &amp; Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal &amp; Ankit Agarwal What makes you a good executive at Navi? ● Ability to learn ● Being disciplined ● Communicating well What would your role at Navi Look Like? ● Setup and manage the network of agency partners to drive collections for the region ● Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets ● Data analysis to assess performance and identify key gaps while driving the results ● Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits. ● Guide the agencies and agents regarding their performance vs targets ● Maintain fair collection practices in adherence to the code of conduct &amp; legal guidelines and ensure that the team follows the same ● Synthesize learning from ground operations and generate insights/ideas for driving better efficiency What are some good skills for this role? ● Business / Sales / Operations/ Collection leader with 2+ years of relevant experience ● Experience with tech-first startups or top FMCGs preferred ● Entrepreneurial mindset along with an ability to hustle and solve problems on the ground ● Experience working with vendors ● Strong analytical skills and knowledge of the local language ● Excellent communication and interpersonal skills with a collaborative management style

Agency Debt Manager About us: Navi is one of the fastest-growing financial services companies in India providing Personal &amp; Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal &amp; Ankit Agarwal What makes you a good executive at Navi? ● Ability to learn ● Being disciplined ● Communicating well What would your role at Navi Look Like? ● Setup and manage the network of agency partners to drive collections for the region ● Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets ● Data analysis to assess performance and identify key gaps while driving the results ● Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits. ● Guide the agencies and agents regarding their performance vs targets ● Maintain fair collection practices in adherence to the code of conduct &amp; legal guidelines and ensure that the team follows the same ● Synthesize learning from ground operations and generate insights/ideas for driving better efficiency What are some good skills for this role? ● Business / Sales / Operations/ Collection leader with 2+ years of relevant experience ● Experience with tech-first startups or top FMCGs preferred ● Entrepreneurial mindset along with an ability to hustle and solve problems on the ground ● Experience working with vendors ● Strong analytical skills and knowledge of the local language ● Excellent communication and interpersonal skills with a collaborative management style

Tele Debt Management Executive-1 About us: Navi is one of the fastest-growing financial services companies in India providing Personal &amp; Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal &amp; Ankit Agarwal What makes you a good executive at Navi? ● Ability to learn ● Being disciplined ● Communicating well How would your role at Navi Look Like? ● Calling the customer to remind the due date of the installment. ● Reminder calls to delinquent customers who failed to make the EMI payment. ● Explain the consequences to customers of not paying on time. What are some of the good to have skills for this role? ● Fresh graduates or maximum 1 year of experience in telesales, sales, customer experience ● Decent communication skills both written &amp; verbal. ● Should have basic knowledge of the internet and other search engine usage. ● Good observation skills and presentable.

Agency Debt Manager About us: Navi is one of the fastest-growing financial services companies in India providing Personal &amp; Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal &amp; Ankit Agarwal What makes you a good executive at Navi? ● Ability to learn ● Being disciplined ● Communicating well What would your role at Navi Look Like? ● Setup and manage the network of agency partners to drive collections for the region ● Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets ● Data analysis to assess performance and identify key gaps while driving the results ● Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits. ● Guide the agencies and agents regarding their performance vs targets ● Maintain fair collection practices in adherence to the code of conduct &amp; legal guidelines and ensure that the team follows the same ● Synthesize learning from ground operations and generate insights/ideas for driving better efficiency What are some good skills for this role? ● Business / Sales / Operations/ Collection leader with 2+ years of relevant experience ● Experience with tech-first startups or top FMCGs preferred ● Entrepreneurial mindset along with an ability to hustle and solve problems on the ground ● Experience working with vendors ● Strong analytical skills and knowledge of the local language ● Excellent communication and interpersonal skills with a collaborative management style

Navi Technology