VentureSathi is a leading Business Process Management (BPM) Company  headquartered in Odisha, India. Combining extensive industry knowledge, cutting-edge technologies, and a comprehensive suite of services, we empower businesses of all sizes to optimize performance and drive profitability. Since our inception, we have rapidly emerged as a trusted leader in process outsourcing services in India, delivering exceptional results for our clients.

 

Job Summary: &nbsp;As a Contact Centre Executive, you will be responsible for handling inbound customer inquiries via chat, email, and other communication channels. Your primary goal will be to assist customers with their questions, resolve issues, and ensure a positive experience. The ideal candidate should possess excellent English-speaking and writing skills, exceptional interpersonal abilities, and a passion for delivering outstanding customer service.&nbsp;Key Responsibilities:&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle inbound customer inquiries via chat and email, with professionalism and courtesy.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain a high level of customer satisfaction by ensuring inquiries are handled efficiently and effectively.3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain records of customer interactions, transactions, and relevant details.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop a deep understanding of the company's services, and policies to provide accurate information to customers. Stay updated on product changes, updates, and new offerings. 5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct follow-ups with customers to ensure their satisfaction, gather feedback, and identify opportunities for improvement.6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Meet or exceed performance metrics including call handling time, customer satisfaction scores, and resolution rates.7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with team members and other departments to achieve timely issue resolution and enhance overall service quality.&nbsp;Qualifications and Skills:&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum Qualification Graduation.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluency in English-speaking and writing skills with a clear and professional communication style.3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal skills and the ability to empathize with customers’ needs and concerns.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;⁠Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Problem-solving skills with a focus on delivering effective solutions to customers.6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;⁠Prior experience in customer service or related roles is preferred. 7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;⁠Strong active listening skills and empathy towards customer concerns. 8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;⁠Strong attention to detail.9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;⁠Proficient computer skills. &nbsp;Why Join Us?&nbsp;Work-Life Balance: Enjoy a 5-day workweek with two weekly offs for your personal time.Flexibility: Week-offs are not fixed, offering greater adaptability to your schedule.Rewarding Compensation: Attractive incentives that recognize and reward your hard work.Safety First: Female employees benefit from safe and reliable drop-off services.Inclusive Environment: A supportive workplace that values your growth and well-being.&nbsp;Location- Rourkela, OdishaJob type- Full time

Job Overview:We are seeking a highly motivated and dynamic Marketing Executive to join our team. As a Marketing Executive, you will be responsible for managing our digital marketing initiatives, lead generation processes, and website maintenance while implementing effective marketing strategies to promote and drive business growth. The ideal candidate should have strong marketing skills, particularly in CRM management, website maintenance, and web analytics.Responsibilities:Lead Generation and CRM Management:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage lead generation campaigns and maintain lead database using Zoho CRM·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Create and optimize sales funnels for various marketing campaigns·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Track and nurture lead through the sales pipeline·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generate regular reports on lead conversion metrics&nbsp;Website and Digital Presence:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain and update company website using WordPress·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Implement and manage marketing campaigns through the website·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure website content is optimized for lead generation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle technical aspects of website updates and campaign implementations&nbsp;Web Analytics and Reporting:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage Google Analytics tracking for website performance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor key website metrics including traffic, bounce rates, and conversion rates·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Track user behavior and engagement metrics·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyze campaign landing page performance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generate regular reports on website performance and user engagement·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Implement and track conversion goals in Google Analytics&nbsp;Social Media Management:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and implement social media strategies across all platforms·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Create and schedule engaging social media content·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor social media metrics and engagement rates·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage social media advertising campaigns·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Engage with followers and maintain brand voice across platforms&nbsp;Additional Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Create compelling content for various marketing channels·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Design marketing materials using Canva and other tools·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with the management team on marketing strategies&nbsp;Qualifications: Technical Skills:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Zoho CRM or similar CRM systems·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with WordPress website management·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong knowledge of Google Analytics and web metrics·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Expertise in social media management and marketing·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understanding of SEO principles and best practices&nbsp;Educational Requirements:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree in marketing, Digital Marketing, or related field·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Google Analytics certification is a plus·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Additional certifications in digital marketing are beneficial&nbsp;Experience:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1-2 years of experience in digital marketing/Sales.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience in lead generation and CRM management·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven track record in website management and social media marketing·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with web analytics and performance tracking&nbsp;Additional Requirements:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical mindset with focus on web metrics and user behavior·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and organizational abilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work independently and manage multiple projects·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Up-to-date knowledge of digital marketing trends and best practices&nbsp;

Job Summary: As a Contact Centre Executive, you will be responsible for handling inbound customer inquiries via chat, email, and other communication channels. Your primary goal will be to assist customers with their questions, resolve issues, and ensure a positive experience. The ideal candidate should possess excellent English-speaking and writing skills, exceptional interpersonal abilities, and a passion for delivering outstanding customer service. Key Responsibilities: 1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle inbound customer inquiries via chat and email, with professionalism and courtesy.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain a high level of customer satisfaction by ensuring inquiries are handled efficiently and effectively.3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain records of customer interactions, transactions, and relevant details.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop a deep understanding of the company's services, and policies to provide accurate information to customers. Stay updated on product changes, updates, and new offerings.5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct follow-ups with customers to ensure their satisfaction, gather feedback, and identify opportunities for improvement.6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Meet or exceed performance metrics including call handling time, customer satisfaction scores, and resolution rates.7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with team members and other departments to achieve timely issue resolution and enhance overall service quality.&nbsp;Qualifications and Skills: 1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum Qualification Graduation.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluency in English-speaking and writing skills with a clear and professional communication style.3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal skills and the ability to empathize with customers’ needs and concerns.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;⁠Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Problem-solving skills with a focus on delivering effective solutions to customers.6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;⁠Prior experience in customer service or related roles is preferred.7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;⁠Strong active listening skills and empathy towards customer concerns.8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;⁠Strong attention to detail.9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;⁠Proficient computer skills. Why Join Us? Work-Life Balance: Enjoy a 5-day workweek with two weekly offs for your personal time.Flexibility: Week-offs are not fixed, offering greater adaptability to your schedule.Rewarding Compensation: Attractive incentives that recognize and reward your hard work.Safety First: Female employees benefit from safe and reliable drop-off services.Inclusive Environment: A supportive workplace that values your growth and well-being.

Job Summary:&nbsp;&nbsp;&nbsp;As a Contact Centre Executive, you will be responsible for handling inbound customer inquiries via chat, email, and other communication channels. Your primary goal will be to assist customers with their questions, resolve issues, and ensure a positive experience. The ideal candidate should possess excellent English-speaking and writing skills, exceptional interpersonal abilities, and a passion for delivering outstanding customer service.&nbsp;&nbsp;Key Responsibilities:&nbsp;&nbsp;1.      Handle inbound customer inquiries via chat and email, with professionalism and courtesy.&nbsp;2.      Maintain a high level of customer satisfaction by ensuring inquiries are handled efficiently and effectively.&nbsp;3.      Maintain records of customer interactions, transactions, and relevant details.&nbsp;4.      Develop a deep understanding of the company's services, and policies to provide accurate information to customers. Stay updated on product changes, updates, and new offerings.&nbsp;&nbsp;5.      Conduct follow-ups with customers to ensure their satisfaction, gather feedback, and identify opportunities for improvement.&nbsp;6.      Meet or exceed performance metrics including call handling time, customer satisfaction scores, and resolution rates.&nbsp;7.      Collaborate with team members and other departments to achieve timely issue resolution and enhance overall service quality.&nbsp; &nbsp;Qualifications and Skills:&nbsp;&nbsp;1.      Minimum Qualification Graduation.&nbsp;2.      Fluency in English-speaking and writing skills with a clear and professional communication style.&nbsp;3.      Strong interpersonal skills and the ability to empathize with customers’ needs and concerns.&nbsp;4.      ⁠Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.&nbsp;5.      Problem-solving skills with a focus on delivering effective solutions to customers.&nbsp;6.      ⁠Prior experience in customer service or related roles is preferred.&nbsp;&nbsp;7.      ⁠Strong active listening skills and empathy towards customer concerns.&nbsp;&nbsp;8.      ⁠Strong attention to detail.&nbsp;9.      ⁠Proficient computer skills.&nbsp;&nbsp;&nbsp;Why Join Us?&nbsp;&nbsp;Work-Life Balance: Enjoy a 5-day workweek with two weekly offs for your personal time.&nbsp;Flexibility: Week-offs are not fixed, offering greater adaptability to your schedule.&nbsp;Rewarding Compensation: Attractive incentives that recognize and reward your hard work.&nbsp;Safety First: Female employees benefit from safe and reliable drop-off services.&nbsp;Inclusive Environment: A supportive workplace that values your growth and well-being.&nbsp;&nbsp;&nbsp;Location- Rourkela, Odisha&nbsp;Job type- Full time&nbsp;

Venturesathi Business Services