Job Summary:

As a Contact Centre Executive, you will be responsible for handling inbound customer inquiries via chat, email, and other communication channels. Your primary goal will be to assist customers with their questions, resolve issues, and ensure a positive experience. The ideal candidate should possess excellent English-speaking and writing skills, exceptional interpersonal abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

1.      Handle inbound customer inquiries via chat and email, with professionalism and courtesy.

2.      Maintain a high level of customer satisfaction by ensuring inquiries are handled efficiently and effectively.

3.      Maintain records of customer interactions, transactions, and relevant details.

4.      Develop a deep understanding of the company's services, and policies to provide accurate information to customers. Stay updated on product changes, updates, and new offerings.

5.      Conduct follow-ups with customers to ensure their satisfaction, gather feedback, and identify opportunities for improvement.

6.      Meet or exceed performance metrics including call handling time, customer satisfaction scores, and resolution rates.

7.      Collaborate with team members and other departments to achieve timely issue resolution and enhance overall service quality.

Qualifications and Skills:

1.      Minimum Qualification Graduation.

2.      Fluency in English-speaking and writing skills with a clear and professional communication style.

3.      Strong interpersonal skills and the ability to empathize with customers’ needs and concerns.

4.      ⁠Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

5.      Problem-solving skills with a focus on delivering effective solutions to customers.

6.      ⁠Prior experience in customer service or related roles is preferred.

7.      ⁠Strong active listening skills and empathy towards customer concerns.

8.      ⁠Strong attention to detail.

9.      ⁠Proficient computer skills.

Why Join Us?

Work-Life Balance: Enjoy a 5-day workweek with two weekly offs for your personal time.

Flexibility: Week-offs are not fixed, offering greater adaptability to your schedule.

Rewarding Compensation: Attractive incentives that recognize and reward your hard work.

Safety First: Female employees benefit from safe and reliable drop-off services.

Inclusive Environment: A supportive workplace that values your growth and well-being.