The Sai Service Group is the largest selling Maruti Suzuki dealership in India and has a presence in Pune, Kolhapur, Mumbai, Goa, Telangana and Kerala. The Sai Service Group started its journey in 1985 and has completed 34 years in the market till now. We are also dealers for Bajaj Auto & KTM in Mumbai and Pune. The Group aims to be a one-stop customer solution right from car buying and after sales to service, repair, maintenance, insurance and more.

Company OverviewSai Service Pvt Ltd, part of the renowned Sai Service Group, is a leading automotive dealership in India, boasting a strong presence across multiple regions including Kerala. Established in 1985, the company is committed to delivering a comprehensive customer experience from vehicle purchase to maintenance and service. Operating in the automotive industry, Sai Service Pvt Ltd is known for its quality services and extensive range of offerings, serving as a leading Maruti Suzuki dealership. Job OverviewWe are seeking a dedicated and experienced Assistant Works Manager to join our team in Thrissur. This full-time, mid-level position requires a candidate with 4 to 6 years of experience in the automotive field. The successful applicant will be responsible for overseeing the management of workshop operations, ensuring high-quality customer service, and leading a team to achieve business goals. This role offers an excellent opportunity for an individual with strong leadership skills and extensive automotive diagnostics expertise. Qualifications and Skills<ul><li>Minimum of 4 to 6 years of experience in the automotive industry, focusing on workshop management and operations.</li><li>The candidate must possess strong automotive diagnostics skills (Mandatory skill) to ensure accurate problem identification and solution implementation.</li><li>Proven ability in team leadership (Mandatory skill) to motivate, guide, and oversee workshop staff effectively and efficiently.</li><li>Strong customer service skills to maintain high standards of customer satisfaction and handle inquiries and complaints professionally.</li><li>Comprehensive knowledge of automotive systems and repair techniques to guide technicians and provide insights during complex repair tasks.</li><li>Experience as a service advisor, enhancing communication between customers and technical teams to ensure clarity in service offerings and solutions.</li><li>Proficiency in workshop management to oversee daily operations, ensuring smooth workflow and resource optimization.</li><li>Excellent interpersonal and communication skills to liaise effectively with clients, team members, and management for consistent business growth.</li></ul> Roles and Responsibilities<ul><li>Oversee the day-to-day operations of the workshop to ensure all activities are conducted efficiently and effectively.</li><li>Lead and manage a team of technicians, providing guidance and support to achieve individual and team targets.</li><li>Maintain high levels of customer satisfaction by ensuring prompt and precise service delivery.</li><li>Coordinate with service advisors to ensure the accurate communication of repair requirements and timelines to customers.</li><li>Implement best practices in workshop management to enhance service delivery, efficiency, and overall operational success.</li><li>Analyze diagnostic reports to identify issues and institute effective solutions promptly.</li><li>Liaise with other departments to ensure synchronization of services and optimize customer experience.</li><li>Develop strategies to improve workflow, increase productivity, and control operational costs.</li></ul>

Company OverviewSai Service Pvt Ltd, part of the Sai Service Group, is the largest selling Maruti Suzuki dealership in India with an extensive presence across Pune, Kolhapur, Mumbai, Goa, Telangana, and Kerala. Founded in 1985, the company strives to be a comprehensive client solution in the automotive industry, covering everything from car purchasing to after-sales services, repairs, and insurance.Job OverviewWe are seeking a Relationship Executive based in Thrissur to join our dedicated team at Sai Service Pvt Ltd. This full-time, mid-level position is ideal for candidates with up to 6 years of work experience, specifically in roles requiring strong customer relationship management within the automotive industry. The successful candidate will play a key role in enhancing customer satisfaction and fostering new relationships.Qualifications and Skills<ul><li>Proven experience in customer relationship management, particularly within the automotive sales sector.</li><li>Strong expertise in automotive sales strategies and executing effective sales plans.</li><li>Ability to generate and manage leads effectively, contributing to the company’s sales pipeline.</li><li>Proficient in retaining and maintaining strong client relationships to drive repeat business.</li><li>In-depth product knowledge to guide and inform customers about various automotive options.</li><li>Excellent communication skills to articulate ideas and information effectively with clients and team members.</li><li>Strong problem-solving capabilities to address and resolve customer inquiries and complaints efficiently.</li><li>Ability to adapt to and utilize CRM tools and software for tracking and managing customer relationships.</li></ul> Roles and Responsibilities<ul><li>Build and maintain long-lasting relationships with clients, ensuring consistent satisfaction and engagement.</li><li>Identify potential customers and facilitate the lead generation process to boost sales opportunities.</li><li>Conduct product demonstrations and provide insightful explanations to address client queries.</li><li>Collaborate with the sales team to develop effective strategies and plans to meet sales targets.</li><li>Handle customer inquiries and provide timely and accurate solutions to enhance their experience.</li><li>Monitor market trends and competitor activities to suggest actionable insights and improvements.</li><li>Prepare and deliver reports on customer feedback and suggest process improvements.</li><li>Maintain comprehensive and updated records of all customer interactions and sales activities.</li></ul>

Company OverviewSai Service Pvt Ltd, Chengannur is a part of the Sai Service Group, the largest selling Maruti Suzuki dealership in India. With a significant presence across Pune, Kolhapur, Mumbai, Goa, Telangana, and Kerala, the group is a leader in the automotive industry since its inception in 1985. Our comprehensive offerings range from car buying to after-sales services like repair, maintenance, and insurance. Explore more about us at <a href="https://www.saiservice.com/" rel="noopener noreferrer" target="_blank">our website</a>.Job OverviewWe are seeking a dedicated Works Manager to join our team in Thrissur. This is a mid-level position requiring a full-time commitment. The ideal candidate should have 4 to 6 years of relevant work experience. As a Works Manager, you will oversee workshop operations and ensure exceptional service and quality. Your leadership will be instrumental in maintaining a high level of customer satisfaction.Qualifications and Skills<ul><li>Minimum of 4 years of experience in workshop management in the automotive industry.</li><li>Proven expertise in team leadership to motivate and guide the team effectively (Mandatory skill).</li><li>Strong understanding of quality assurance processes to maintain high service standards (Mandatory skill).</li><li>Solid workshop operations management experience to optimize service efficiency (Mandatory skill).</li><li>Proficient in inventory management to ensure the availability of required parts and tools.</li><li>Excellent customer relationship management skills to enhance service satisfaction.</li><li>Ability to analyze workshop performance metrics and implement improvements.</li><li>Strong communication and problem-solving skills to handle customer inquiries and conflicts efficiently.</li></ul> Roles and Responsibilities<ul><li>Manage daily workshop operations to ensure efficiency and quality in services provided.</li><li>Lead a team of technicians and service advisors, fostering a positive and productive work environment.</li><li>Monitor and enforce quality assurance protocols to maintain service excellence.</li><li>Ensure accurate inventory management, ordering parts and tools as needed to support operations.</li><li>Enhance customer satisfaction by addressing queries and concerns with prompt and effective solutions.</li><li>Oversee service scheduling to optimize workforce utilization and minimize downtime.</li><li>Conduct regular performance reviews and provide training to the workshop team to meet business goals.</li><li>Collaborate with other departments to improve overall branch performance and customer experience.</li></ul>

Company OverviewSai Service Pvt Ltd, part of the Sai Service Group, is the largest Maruti Suzuki dealership in India with comprehensive customer solutions in the automotive industry. With a presence in key regions like Pune, Mumbai, and Kerala since its inception in 1985, the company also hosts dealerships for Bajaj Auto &amp; KTM. Catering to over 1000 employees, Sai Service is driven to offer unmatched service experiences in automotive care, sales, repair, and maintenance. Job OverviewWe are seeking a dedicated Service Advisor to join our team at Sai Service Pvt Ltd in Thrissur. This full-time, mid-level position is ideal for candidates with up to 6 years of experience in customer service within the automotive industry. The Service Advisor will serve as a key liaison between our business and clients, ensuring a seamless service experience. Qualifications and Skills<ul><li>Proven experience in customer service roles, preferably within the automotive industry, with a maximum of 6 years.</li><li>Strong expertise in customer relationship management, with an ability to build and maintain positive client relationships.</li><li>Excellent service scheduling skills to efficiently plan and coordinate customer visits and ensure timely delivery.</li><li>Ability to work effectively in a team environment, facilitating coordination among service team members.</li><li>Proficient in problem-solving and handling customer inquiries with a focus on delivering solutions that meet client needs.</li><li>Outstanding communication skills to clearly convey information and updates to customers and team members.</li><li>Attention to detail in documenting service processes and recording all necessary information accurately.</li><li>Adaptable and flexible in managing multiple customer requests and adjusting priorities as needed.</li></ul> Roles and Responsibilities<ul><li>Act as the principal point of contact for customers, handling inquiries and ensuring a smooth service process from start to finish.</li><li>Coordinate service appointments and manage the service scheduling to maximize efficiency and customer satisfaction.</li><li>Provide detailed explanations of services performed and ensure clients are aware of all necessary repairs and maintenance.</li><li>Foster strong relationships with clients, addressing any concerns promptly, and nurturing long-term loyalty.</li><li>Collaborate with technicians and service team members to ensure high-quality service delivery and adherence to standards.</li><li>Manage documentation related to service visits, maintaining accurate records of work orders and customer interactions.</li><li>Assist in handling customer complaints, resolving issues amicably, and escalating them to management when necessary.</li><li>Keep up-to-date with product knowledge and industry trends to better inform and assist customers.</li></ul>

Evaluate Replacement enquiries&nbsp;Evaluate vehicles by visiting customer households&nbsp;Fix the price with customers by taking advice from the sourcing managersProcessing the payment release&nbsp;Checking and verifying the RC, vehicle refurbishment, damages, ownership, declaration forms and other required documentsRB enquiry updating to the sourcing managerTele calling the customers for follow ups&nbsp; candidates with Degree or diploma in mechanical /automobile can apply

SAI SERVICE PVT LTD, CHENGANNUR