Company Overview

Sai Service Pvt Ltd, part of the renowned Sai Service Group, is a leading automotive dealership in India, boasting a strong presence across multiple regions including Kerala. Established in 1985, the company is committed to delivering a comprehensive customer experience from vehicle purchase to maintenance and service. Operating in the automotive industry, Sai Service Pvt Ltd is known for its quality services and extensive range of offerings, serving as a leading Maruti Suzuki dealership.

Job Overview

We are seeking a dedicated and experienced Assistant Works Manager to join our team in Thrissur. This full-time, mid-level position requires a candidate with 4 to 6 years of experience in the automotive field. The successful applicant will be responsible for overseeing the management of workshop operations, ensuring high-quality customer service, and leading a team to achieve business goals. This role offers an excellent opportunity for an individual with strong leadership skills and extensive automotive diagnostics expertise.

Qualifications and Skills

• Minimum of 4 to 6 years of experience in the automotive industry, focusing on workshop management and operations.
• The candidate must possess strong automotive diagnostics skills (Mandatory skill) to ensure accurate problem identification and solution implementation.
• Proven ability in team leadership (Mandatory skill) to motivate, guide, and oversee workshop staff effectively and efficiently.
• Strong customer service skills to maintain high standards of customer satisfaction and handle inquiries and complaints professionally.
• Comprehensive knowledge of automotive systems and repair techniques to guide technicians and provide insights during complex repair tasks.
• Experience as a service advisor, enhancing communication between customers and technical teams to ensure clarity in service offerings and solutions.
• Proficiency in workshop management to oversee daily operations, ensuring smooth workflow and resource optimization.
• Excellent interpersonal and communication skills to liaise effectively with clients, team members, and management for consistent business growth.

Roles and Responsibilities

• Oversee the day-to-day operations of the workshop to ensure all activities are conducted efficiently and effectively.
• Lead and manage a team of technicians, providing guidance and support to achieve individual and team targets.
• Maintain high levels of customer satisfaction by ensuring prompt and precise service delivery.
• Coordinate with service advisors to ensure the accurate communication of repair requirements and timelines to customers.
• Implement best practices in workshop management to enhance service delivery, efficiency, and overall operational success.
• Analyze diagnostic reports to identify issues and institute effective solutions promptly.
• Liaise with other departments to ensure synchronization of services and optimize customer experience.
• Develop strategies to improve workflow, increase productivity, and control operational costs.