Company Overview

Sai Service Pvt Ltd, part of the Sai Service Group, is the largest Maruti Suzuki dealership in India with comprehensive customer solutions in the automotive industry. With a presence in key regions like Pune, Mumbai, and Kerala since its inception in 1985, the company also hosts dealerships for Bajaj Auto & KTM. Catering to over 1000 employees, Sai Service is driven to offer unmatched service experiences in automotive care, sales, repair, and maintenance.

Job Overview

We are seeking a dedicated Service Advisor to join our team at Sai Service Pvt Ltd in Thrissur. This full-time, mid-level position is ideal for candidates with up to 6 years of experience in customer service within the automotive industry. The Service Advisor will serve as a key liaison between our business and clients, ensuring a seamless service experience.

Qualifications and Skills

• Proven experience in customer service roles, preferably within the automotive industry, with a maximum of 6 years.
• Strong expertise in customer relationship management, with an ability to build and maintain positive client relationships.
• Excellent service scheduling skills to efficiently plan and coordinate customer visits and ensure timely delivery.
• Ability to work effectively in a team environment, facilitating coordination among service team members.
• Proficient in problem-solving and handling customer inquiries with a focus on delivering solutions that meet client needs.
• Outstanding communication skills to clearly convey information and updates to customers and team members.
• Attention to detail in documenting service processes and recording all necessary information accurately.
• Adaptable and flexible in managing multiple customer requests and adjusting priorities as needed.

Roles and Responsibilities

• Act as the principal point of contact for customers, handling inquiries and ensuring a smooth service process from start to finish.
• Coordinate service appointments and manage the service scheduling to maximize efficiency and customer satisfaction.
• Provide detailed explanations of services performed and ensure clients are aware of all necessary repairs and maintenance.
• Foster strong relationships with clients, addressing any concerns promptly, and nurturing long-term loyalty.
• Collaborate with technicians and service team members to ensure high-quality service delivery and adherence to standards.
• Manage documentation related to service visits, maintaining accurate records of work orders and customer interactions.
• Assist in handling customer complaints, resolving issues amicably, and escalating them to management when necessary.
• Keep up-to-date with product knowledge and industry trends to better inform and assist customers.