Job Title: US Associate Employee Relations Location: Vadodara, GujaratCompany: IMCS GroupEmployment Type: Full-Time About IMCS Group:IMCS Group is a premier IT staffing and consulting firm that partners with clients to deliver innovative workforce solutions across various industries. Headquartered in the U.S., we are committed to cre

Job Title: Team Lead – Business Professional (US Staffing)Company: IMCS GroupLocation: VadodaraExperience Required: 4+ years in US Staffing, including extensive leadership experience <h3>About IMCS Group:</h3>IMCS Group is a trusted partner in delivering IT and professional

Job Title: US IT RecruiterLocation: VadodaraJob Type: Full-TimeExperience Level: 2-5 years (can be adjusted)Industry: Information Technology / Staffing &amp; Recruiting Job Summary:We are seeking a highly motivated and detail-oriented

Company Overview: IMCS Group is a staffing agency that provides a high-quality contingent workforce to bridge the gap in the employment market. We offer customer-oriented and process-based staffing solutions delivered by skilled consultants. At IMCS Group, we provide flexible staffing services including temp staffing, contract staffing, temp-to

IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance. IMCS Group supports strategic and operational aspects of IT implementations to help businesses implement growth strategies and leverage technology to achieve competitive advantage. In addition, IMCS provides hospitals and medical facilities with high-quality clinical professionals with the highest standards and compliance to provide the best medical care. At IMCS Group, quality and efficiency are of paramount importance. Our consistent growth, many successful customer engagements, and high customer retention are the hallmarks of our success. In addition, our passion for taking complex business processes and simplifying them by applying the right technology has been the key to our success. At all times, IMCS ensures the highest standards of quality in providing resources, time, and material to design, implement, and support to keep organizations operating efficiently.

Position: Customer support executive Handle calls from customers or clients and provide them with a solution to their queries. Giving a resolution to the customers or clients should be the whole and sole responsibility. The executive will be only single point contact for customers, so the below skills are a must.- Empathy towards the customer- Problem Solving Skills- Excellent Communication -Minimum Edu – 10+2 / Diploma – Education should be of complete.-Rotational shift (should be comfortable with night shift) will be there.-Good Communication Skills with English and HindiTyping: -25 wpm &amp; 85% accuracy. Only one side cab given for night shift Contact details:E-mail: zaid@imcsgroup.netphone: 9274684191 Location – Nehru Nagar, Ahmedabad, Gujarat 380015

Position: customer support executive job description:Handle calls from customers or clients and provide them with a solution to their queries. Giving a resolution to the customers or clients should be the whole and sole responsibility. The executive will be only single point contact for customers, so the below skills are a must.- Empathy towards the customer- Problem Solving Skills- Excellent Communication -Minimum Edu – 10+2 / Diploma – Education should be of complete.-Rotational shift (should be comfortable with night shift) will be there.-Good Communication Skills with English and Hindi-Salary- INR 13,000k in hand,15,000 CTC /-Typing: -25 wpm &amp; 85% accuracy. Only one side cab given for night shiftContact details: E-mail: zaid@imcsgroup.netphone: 9274684191 Location – Nehru Nagar, Ahmedabad, Gujarat 380015

<h3>		Position: Customer support associate</h3> <ul><li>Graduate fresher or UG with 6 months experience </li><li>Age 18 to 35 years.</li><li>Able to speak Marathi, Hindi &amp; English.</li><li>Able to understand English.</li><li>Have basic knowledge of computers.</li><li>The initial period of 18 to 25 days where the company would provide training to the candidates along with the training stipend (400rs. Per day For Marathi candidates only).</li><li>Facilities we provide to the employees:</li><li>Salary 15,500 to 18,000 plus lucrative incentives </li><li>Shifts Time&nbsp;6&nbsp;AM&nbsp;to&nbsp;12&nbsp;AM (Any 9 Hours) (For Girls 7 am to 4 pm ,8 am to 5 pm 9 am to 6 pm) (For Boys 3 pm to 12 am) </li><li>Students / Housewives are also welcomed. </li><li>On the spot job offer letter.</li></ul> <ul><li>Documents at the time of joining:</li><li>Copy of Class 10th/12th or Graduate / Post Graduate Passing Certificate</li><li>Copy Of Address Proof. &amp; ID proof (E- Aadhar Card)</li><li>Copy Of Last Educational Qualification.</li><li>Copy Of Resignation/Experience Certificate of Last Job.</li><li>Three Passport Sized Photographs.</li></ul> 		Contact details: <ul><li>Email- zaid@imcsgroup.net</li><li>phone: 9274684191</li></ul> <ul><li>Address: IT Tower No-4, 4th Floor, Info city, Gandhinagar, Gujarat -382007</li></ul>

Job Description Designation: Technical Support Associate- Voice· Excellent communication skills in English (Versant 5) &amp; Hindi· Typing speed- 30 wpm &amp; 85% accuracy· Fresher’s Minimum Graduate – BE /B.tech of education in tech· Experienced can be Undergraduate :- Should be from Technical background with min 1 year of relevant experience.(Computer Science, IT, electronics ) Work Shift· 6 Days working with Rotational week off· 24*7 shifts for Male candidate and 7AM to 7PM shift window for female candidate· Permanent WFO The job location at Noida. Salary :· Fresher (0-12 Months Exp) – 2.95 LPA (23K in hand)· Experience (12 Months &amp; above )- 3.12 (24 K in hand) Qualifications and Skills<ul><li>Excellent communication skills to manage customer inquiries and deliver resolutions effectively.</li><li>Ability to understand and troubleshoot technical problems related to IT systems and operations.</li><li>Proficiency in voice processes, ensuring clear and concise communication with internal and external stakeholders.</li><li>Strong attention to detail and ability to document issues and solutions accurately for future reference.</li><li>Customer-oriented mindset with a focus on delivering exceptional and efficient support services.</li><li>Adaptable to changing work environments and capable of managing multiple tasks simultaneously.</li><li>Basic knowledge of IT infrastructure and technology can be beneficial for handling technical queries.</li><li>Eagerness to learn and grow within an organization that emphasizes high quality and performance standards.</li></ul> Roles and Responsibilities<ul><li>Provide responsive technical support to clients through voice process, ensuring customer satisfaction.</li><li>Analyze and resolve technical issues in a timely manner, following established protocols.</li><li>Maintain detailed records of all interactions, queries, solutions, and follow-ups for transparency and training purposes.</li><li>Collaborate with other departments for the escalation and resolution of complex technical issues.</li><li>Continuously update knowledge of company products and services to provide accurate solutions to customers.</li><li>Monitor service level agreements and ensure compliance with customer support standards.</li><li>Participate in training sessions to enhance skills and improve service delivery quality.</li><li>Provide feedback and suggestions for process improvements to enhance client support experience.</li></ul>

Job Overview <ul><li>Designation : Customer Care Associate</li><li>Process : Telecommunication </li><li>Graduate fresher or UG with 6 months experience</li><li>Age&nbsp;18 to 35 years.</li><li>Able to speak Marathi, Hindi &amp; English.</li><li>Able to understand English.</li><li>Have basic knowledge of computers.</li><li>The initial period of 18 to 25 days where the company would provide training to the candidates along with the training stipend (400 Rs. Per day For Marathi candidates only).</li></ul> Facilities we provide to the employees: <ul><li>Salary 16,500 to 20,000 plus lucrative incentives</li><li>Shifts Time :&nbsp;6&nbsp;AM&nbsp;to&nbsp;12&nbsp;AM (Any 9 Hours) (For Girls 7 am to 4 pm ,8 am to 5 pm 9 am to 6 pm ) (For Boys&nbsp;3&nbsp;pm to 12&nbsp;am)</li><li>Students / House wives are also welcomed.</li><li>On the spot job offer letter.</li></ul> Interview Mode: Virtual and f2fWho can apply??&nbsp;If you are fluent in Marathi, then apply.Apply only if you can relocate to Gandhinagar Gujarat within 2-3 days after selection. Qualifications and Skills<ul><li>Excellent verbal communication skills to effectively handle customer queries and provide solutions in a courteous manner.</li><li>Strong organizational abilities to manage inquiries and prioritize tasks efficiently in a fast-paced environment.</li><li>Adept at using technology, including customer service software, to support customer care operations seamlessly.</li><li>High emotional intelligence to empathize with customers and handle interactions with patience and understanding.</li><li>Basic knowledge and experience in Business Process Outsourcing (BPO), ideally familiar with customer care associate roles.</li><li>Ability to manage inbound calls efficiently while maintaining service quality and adhering to company procedures.</li><li>Must possess a problem-solving attitude to assess customer issues and provide timely and effective resolutions.</li><li>Enthusiastic with a team-oriented mindset, ready to collaborate with cross-functional teams to enhance customer service delivery.</li></ul> Roles and Responsibilities<ul><li>Handle a high volume of inbound customer inquiries, ensuring timely and accurate responses.</li><li>Provide personalized customer service by understanding customer needs and offering tailored solutions.</li><li>Maintain customer records by updating account information crucial for customer service operations.</li><li>Collaborate with the team to enhance service procedures and strategies for improved customer satisfaction.</li><li>Identify customer needs and ensure that their expectations are met efficiently and effectively.</li><li>Responsible for delivering consistent, high-quality customer service as per company standards and protocols.</li><li>Contribute toward achieving team targets by supporting team initiatives and goals through collaborative efforts.</li><li>Ensure all interactions meet compliance and quality standards outlined by the company guidelines.</li></ul>