<ul><li>Communicate to the guest and assist with their queries.</li><li>&nbsp;Coordinate with kitchen staff to ensure smooth operation and guest satisfaction.</li><li>&nbsp;Serve food and beverages to the guest as per the course of order.</li><li>&nbsp;Observe guests and ensure their satisfaction with the food and service.</li><li>&nbsp;Promptly respond to guests with any additional requests.</li><li>&nbsp;Maintaining proper dining experience, delivering items, fulfilling customer needs, offering&nbsp;</li><li>&nbsp;desserts and drinks, removing courses, replenishing utensils, and refilling glasses.&nbsp;</li><li>&nbsp;Prepare mixed drinks for service to your customer’s table.&nbsp;</li><li>&nbsp;Adhere to grooming and appearance standards consistently.&nbsp;</li><li>&nbsp;Understands and can communicate products and services available at the hotel.</li><li>&nbsp;Assist and maintaining the restaurant’s par stock levels and side station.</li><li>&nbsp;Help other areas of the restaurant such as answering telephones and completing financial transactions.</li><li>Greets guests and presents them with the menu.</li><li>&nbsp;Informs guests about the special items for the day and menu changes if any.</li><li>&nbsp;Suggest food and beverages to the guests and also try to upsell.</li><li>Qualification : 3 Years Hotel Management course or Any Diploma in hotel Management With Completion IT and OJT</li></ul>

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and coordinate all maintenance activities related to the hotel's building, systems, and equipment (HVAC, plumbing, electrical, fire safety, elevators, etc.).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and implement preventive maintenance schedules for all mechanical, electrical, and plumbing (MEP) systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance with local, state, and central regulations including fire safety, occupational safety, and environmental codes.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Lead, train, and manage a team of maintenance staff, assigning tasks and ensuring timely completion of work.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor heat, lamp and power/ energy usage and initiate energy-saving initiatives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with other departments to ensure guest satisfaction and resolve maintenance-related issues promptly.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage budgets for maintenance operations and capital improvement projects.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Liaise with contractors, suppliers, and service providers for repairs, upgrades, and inspections.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain accurate records of maintenance activities, inventories, and equipment warranties.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to emergencies and troubleshoot issues as needed.

<ul><li>Communicate to the guest and assist with their queries.</li><li>&nbsp;Coordinate with kitchen staff to ensure smooth operation and guest satisfaction.</li><li>&nbsp;Serve food and beverages to the guest as per the course of order.</li><li>&nbsp;Observe guests and ensure their satisfaction with the food and service.</li><li>&nbsp;Promptly respond to guests with any additional requests.</li><li>&nbsp;Maintaining proper dining experience, delivering items, fulfilling customer needs, offering&nbsp;</li><li>&nbsp;desserts and drinks, removing courses, replenishing utensils, and refilling glasses.&nbsp;</li><li>&nbsp;Prepare mixed drinks for service to your customer’s table.&nbsp;</li><li>&nbsp;Adhere to grooming and appearance standards consistently.&nbsp;</li><li>&nbsp;Understands and can communicate products and services available at the hotel.</li><li>&nbsp;Assist and maintaining the restaurant’s par stock levels and side station.</li><li>&nbsp;Help other areas of the restaurant such as answering telephones and completing financial transactions.</li><li>Greets guests and presents them with the menu.</li><li>&nbsp;Informs guests about the special items for the day and menu changes if any.</li><li>&nbsp;Suggest food and beverages to the guests and also try to upsell.</li><li>Qualification : 3 Years Hotel Management course or Any Diploma in hotel Management With Completion IT and OJT </li></ul>

•	Works one-on-one with reservations agents to improve their sales techniques as well as ensures an ongoing coaching, training, and development of staff.•	Implements monitoring and scoring of agents to achieve luxury quality standards. Gives regular feedback to reservations agents on their sales performance and ways to improve conversion of calls to bookings.•	Manage Group Reservations Coordinators and their processes, to ensure adherence to the Sales Contract terms, ensure the highest level of meeting planner and guest satisfaction whilst maximizing room inventory.•	Complete employee scheduling and payroll and ability to react to changes in phone volume while performing within the departmental budget.•	Maintain employee discipline, conduct employee reviews, and conduct monthly departmental meetings and various briefings on policy changes, new promotions, and new procedures.•	Responsible for loading and maintaining rates, packages, and tracking codes in the Property Management system.•	Responsible for regular monitoring of room categories in the PMS system (IDS), to ensure revenue maximization and potential yield management opportunities.•	Effectively control high occupancy and oversold dates to ensure minimal guest “walks” and to maintain hotel profitability.•	Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions and/or any condition that would otherwise alter the current selling strategies, relative to transient business.•	Must be a good communicator and able to motivate staff in a close quarters work environment. Ability to create good working relations between reservations sales staff and all hotel departments.•	Requires self-initiative, analytical skills, proficiency in technical areas and customer relations.•	Knowledgeable and proficient in sales and sales techniques•	Requires good tie management, organizational skills, and the ability to work well under pressure and manage multiple priorities

<ul><li>Directs and coordinates the activities of the front desk,&nbsp;reservations,&nbsp;guest&nbsp;services.</li><li>Ensure that the front office personnel are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.</li><li>Monitor all V.I.P 's special guests and requests.</li><li>Review daily front office work and activity reports generated by&nbsp;Night Audit.</li><li>Check the Front office&nbsp;log book&nbsp;and Guest feedback forms on a daily basis.</li><li>Maintain an organized and comprehensive filing system with&nbsp;documentation&nbsp;of purchases, vouchering, schedules,&nbsp;forecasts, reports and tracking logs.</li><li>Supervises all&nbsp;front office&nbsp;personnel and ensures proper completion of all front office duties.</li><li>Training, cross–training, and retrains all front office personnel.</li><li>Maintains&nbsp;master key&nbsp;control; Verifies that accurate&nbsp;room status&nbsp;information is maintained and properly communicated.</li><li>Resolves guest problems quickly, efficiently, and courteously.</li><li>Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.</li><li>Reviews and completes&nbsp;credit limit&nbsp;report.</li><li>Maximize room revenue and&nbsp;occupancy&nbsp;by reviewing&nbsp;status&nbsp;daily. Analyze rate variance, monitor credit report and maintain close observation of daily&nbsp;house count.</li><li>Monitor selling status of house daily i.e. flash report,&nbsp;allowance&nbsp;etc.</li><li>Monitor high&nbsp;balance&nbsp;guest and take appropriate action.&nbsp;</li></ul>

Dolphin Hotels Private Limited Ramoji Film City