Front Office Manager
Front Office Manager
163
Applications
Hyderabad
Full-Time
Senior: 10 to 15 years
Posted on Aug 22 2025
Not Accepting Applications
About the Job
Skills
Front Office Operations
IDS
MIS report
Process Improvement
VVIP guest
Guest complaint handling
Front Office Staff Training
- Directs and coordinates the activities of the front desk, reservations, guest services.
- Ensure that the front office personnel are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
- Monitor all V.I.P 's special guests and requests.
- Review daily front office work and activity reports generated by Night Audit.
- Check the Front office log book and Guest feedback forms on a daily basis.
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
- Supervises all front office personnel and ensures proper completion of all front office duties.
- Training, cross–training, and retrains all front office personnel.
- Maintains master key control; Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
- Monitor selling status of house daily i.e. flash report, allowance etc.
- Monitor high balance guest and take appropriate action.
About the company
Hotels & Restaurants
Hotels & Restaurants
Industry
Hospitality
Company Size
501-1000 Employees
Headquarter
Hyderabad
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