
              Welcome to Crescare Solutions, where we transform the way businesses approach human resources. As a trusted HR service provider, we specialize in delivering customized solutions that help organizations achieve their strategic goals.

Who We Are:
Crescare Solutions is a leading human resource consultancy that partners with businesses of all sizes to streamline their HR functions and build robust talent management strategies. Whether you're a startup looking to establish your HR practices or a multinational corporation in need of expert advice on employee development, we offer a wide range of services designed to meet the specific needs of each client.

Why Choose Crescare Solutions?
Here are few reasons why organizations choose to work with us:
1. Expertise and Experience
2. Tailored Solutions
3. Client-Centric Focus
4. Comprehensive HR Services
5. Proven Track Record
6. Innovative Solutions
7. Commitment to Diversity and Inclusion

Our Vision:
Our vision is to empower businesses with top-tier talent and create environments where both companies and employees can thrive and grow together.

Join Us on Our Journey:
We invite you to connect with us to learn more about how Crescare Solutions can help your organization overcome HR challenges and optimize sustainable growth.
          

<h2>Role: B2B Content Writer</h2>Experience: 3 to 5 Years relevant experienceEducation: Masters/Post Grads or EquivalentDomain: English literature, Media &amp; Journalism/Communications, Contemporary literature orequivalent.Location- Mumbai (Western Line)Salary- upto 5.5LPAShift timings- 12pm to 9pm (UK Shift) <h3>Requirements:</h3>1. Excellent flair for writing and communication.2. Create engaging content for social media, Blogs, Marketing emails, Website, etc.3. In-depth understanding of customers &amp; projects in B2B space4. Edit, rewrite and copy check existing communication as and when required5. Handle all the content-related requests with utmost responsibility6. Take briefs from product ,service, business experts or group-think new content approach7. Communicate a product's usability through simple, original and suitable content8. Should be aware of social media trends and styles of communication9. Preferably, experienced in blog and online/offline SEO blog content support

<h2>Assistant Manager – BPRMS</h2>Work Location: MumbaiReporting to: AVP - BPRMSShift Timings: 12 PM to 9 PM IST (Flexible to work between 11 AM IST to 11:00 PM IST)Experience: 4-7 Years with relevant Compliance &amp; Info-security experience in BPO IndustryEducation: Minimum Bachelor's / Graduation / Equivalent Management Skills: Good verbal and written English communication skills Good Interpersonal Skills, Email etiquettes and Telephone etiquettes Good Team Player and Team management skills Project Management Skills Excellent MS Office skills Analytical skills Domain Skills: Hands on knowledge of ISO 27001 (ISMS), ISO 9001 (QMS) and ISO 22301 (BCMS). Knowledge of Info Security, Quality and Business Continuity process in a KPO/BPO/Call Centerenvironment. At least 5 years of experience in a similar role Certified Lead Auditor for ISMS (ISO 27001) and QMS (ISO 9001). Knowledge of ISO 31000 (Risk Management) preferred. Knowledge of PCI-DSS, SOC 2 and HIPAA preferred. Roles &amp; Responsibilities: Manage security, quality, privacy and other relevant frameworks and certification e.g., ISO27001, ISO 9001, PCI-DSS, SOC2, HIPAA. Conduct periodic and ad-hoc internal audits for scoped businesses and ensure timely closure ofall non-conformities. Perform Risk Management (Risk identification, assessment, and mitigation) periodically, and asand when needed. Coordinate with external vendors/partners to conduct the External/Certification Audits. Manage Information Security Incident Management and coordinate with the respectivestakeholders for root cause analysis and timely closure. Draft/update policies and procedures to ensure effective implementation of applicablecompliance requirements. Manage and conduct periodic business continuity management (BCM) activities. Ensure required policies are in place and communicated to the respective stakeholders. Report the status of compliance on a periodic basis (weekly, monthly, quarterly) to seniorleadership/management.

Job OverviewWe are seeking a full-time US Collections Associate at the executive level to join our team. This position requires expertise in managing US collections processes and ensuring high customer satisfaction through effective communication. The role will involve working in international voice process.Location- MumbaiShift- US shift (6:30pm to 3:30am)5 days working, 2 week offsSalary- upto 45k plus unlimited incentives (WFO)Upto 35k (wfh)Need Mumbai based candidates only.Qualifications and Skills<ul><li>Proven communication skills for successful interaction with international clients and resolution of collection issues.</li><li>Experience working within a BPO environment.</li><li>Proficiency in handling international voice processes and delivering effective communication to meet customer expectations.</li><li>Understanding of US collections processes with an ability to manage accounts and achieve set recovery targets.</li><li>Experience in international customer service aimed at providing top-notch client support and fostering customer loyalty.</li><li>Ability to effectively manage the US process and voice-based interactions to ensure smooth operations and customer satisfaction.</li><li>Previous experience in international sales to understand customer needs and deliver effective sales strategies.</li><li>Capability to work in a fast-paced environment while maintaining a professional approach to collection activities.</li></ul> Roles and Responsibilities<ul><li>Manage and execute collection strategies for outstanding balances from US-based clients efficiently.</li><li>Handle inbound and outbound calls while maintaining high standards of customer interaction.</li><li>Identify and resolve issues concerning customer payments and escalate as necessary to ensure swift resolution.</li><li>Maintain accurate records of client interactions, payment statuses, and account updates in our CRM system.</li><li>Work collaboratively with team members and cross-functional departments to achieve company objectives.</li><li>Communicate with clients to negotiate payment plans and ensure timely collections in compliance with company policies.</li><li>Stay updated with industry trends and continually improve product knowledge to facilitate effective communication.</li></ul>

JOB TITLE- QUALITY ANALYST Industry- BPO (International) Process- UK BFSI Location- Mumbai (Malad) 🔹 Quality Analyst – Banking (UK BFSI Process) 💰 Salary: 6.2 LPA🏆 Experience: 1+ year in international BFSI QA🎯 Role: Monitor and evaluate interactions to ensure quality standards, provide feedback, and support process improvements. Shift -Rotational shifts, 5 days working 2 days Rotational week offCandidate must have excellent communication skills and relevant experience

JOB TITLE- PROCESS TRAINER (BPO Industry)Trainer – (US Process)Location- Malad, MumaiShift- Rotational Shifts5 days working, 2 days Rotational week offQualification- HSC/Graduate 💰 Salary: upto 7.5 LPA🏆 Experience: 1+ year in international training🎯 Role: Conduct training sessions, enhance employee performance, and ensure adherence to processes.Must have excellent communication skills