Assistant Manager – BPRMS

Work Location: Mumbai

Reporting to: AVP - BPRMS

Shift Timings: 12 PM to 9 PM IST (Flexible to work between 11 AM IST to 11:00 PM IST)

Experience: 4-7 Years with relevant Compliance & Info-security experience in BPO Industry

Education: Minimum Bachelor's / Graduation / Equivalent

Management Skills:

 Good verbal and written English communication skills

 Good Interpersonal Skills, Email etiquettes and Telephone etiquettes

 Good Team Player and Team management skills

 Project Management Skills

 Excellent MS Office skills

 Analytical skills

Domain Skills:

 Hands on knowledge of ISO 27001 (ISMS), ISO 9001 (QMS) and ISO 22301 (BCMS).

 Knowledge of Info Security, Quality and Business Continuity process in a KPO/BPO/Call Center

environment. At least 5 years of experience in a similar role

 Certified Lead Auditor for ISMS (ISO 27001) and QMS (ISO 9001).

 Knowledge of ISO 31000 (Risk Management) preferred.

 Knowledge of PCI-DSS, SOC 2 and HIPAA preferred.

Roles & Responsibilities:

 Manage security, quality, privacy and other relevant frameworks and certification e.g., ISO

27001, ISO 9001, PCI-DSS, SOC2, HIPAA.

 Conduct periodic and ad-hoc internal audits for scoped businesses and ensure timely closure of

all non-conformities.

 Perform Risk Management (Risk identification, assessment, and mitigation) periodically, and as

and when needed.

 Coordinate with external vendors/partners to conduct the External/Certification Audits.

 Manage Information Security Incident Management and coordinate with the respective

stakeholders for root cause analysis and timely closure.

 Draft/update policies and procedures to ensure effective implementation of applicable

compliance requirements.

 Manage and conduct periodic business continuity management (BCM) activities.

 Ensure required policies are in place and communicated to the respective stakeholders.

 Report the status of compliance on a periodic basis (weekly, monthly, quarterly) to senior

leadership/management.