Telesales Job Description Template
In this Telesales role, you will be contacting potential and existing customers over the phone to inform them about product offerings and services. Your main goal is to drive sales by fostering strong relationships with clients while maintaining exceptional customer service standards.
Responsibilities
- Contact potential and existing customers to inform them about products or services.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Handle grievances to preserve the company’s reputation.
- Go the 'extra mile' to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
Qualifications
- Proven experience as a telesales representative or other sales/customer service role.
- Proven track record of successfully meeting sales quota, preferably over the phone.
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
Skills
- CRM Software
- MS Office Suite
- Telemarketing techniques
- Salesforce
- Strong verbal communication
- Persuasion
- Active listening
- Time management
Frequently Asked Questions
A Telesales Representative is responsible for selling products or services over the phone, managing customer accounts, and reaching potential clients. They make outbound calls to leads, follow up on inquiries, and maintain customer relationships. Telesales reps must communicate effectively, articulate product benefits, and handle customer objections. Their goal is to close sales while providing excellent customer service.
To become a Telesales Representative, candidates typically need a high school diploma or equivalent. Strong communication and interpersonal skills are essential. Experience in sales or customer service is beneficial but not always required, as some companies provide on-the-job training. Familiarity with CRM software and basic computer skills can improve a candidate's prospects in this role.
The average salary for a Telesales Representative varies depending on location, experience, and industry. Entry-level positions may start with a basic salary and commission structure. As experience increases, representatives can potentially earn a higher base salary and commissions based on performance and sales targets, providing opportunities for significant earnings growth.
Qualifications for a Telesales Representative typically include a high school diploma, strong verbal and written communication skills, and proficiency in English. Some employers prefer candidates with sales experience or knowledge of their specific industry. Good organizational and computer skills, along with familiarity with CRM systems, are also advantageous in this role.
Successful Telesales Representatives need excellent communication and persuasion skills, patience, and resilience. They should be able to effectively present products, build rapport with customers, and handle objections. Key responsibilities include reaching sales targets, managing customer accounts, and providing outstanding support. Adaptability and problem-solving are also vital for achieving success in telesales.