Telesales Executive & Support Job Description Template
The Telesales Executive & Support role is a dynamic position combining sales and customer support responsibilities. You will drive revenue by identifying and converting potential leads into satisfied customers while providing ongoing support and ensuring a high level of client satisfaction.
Responsibilities
- Make outbound calls to prospective clients to generate leads.
- Follow up on leads and convert them into sales.
- Handle inbound inquiries and provide prompt customer support.
- Maintain detailed records of customer interactions and sales leads.
- Collaborate with the sales team to achieve company sales targets.
- Assist in the resolution of customer complaints and issues.
- Provide accurate product information and pricing to clients.
- Upsell and cross-sell products to existing customers.
Qualifications
- Proven experience as a Telesales Representative or in a similar role.
- Excellent communication and presentation skills.
- Ability to learn about products and services and describe/explain them to prospects.
- Outstanding negotiation skills.
- Customer service orientation and troubleshooting skills.
- High school diploma; further education will be a plus.
Skills
- CRM software proficiency
- MS Office Suite
- Salesforce
- Excellent phone etiquette
- Active listening
- Problem-solving
- Time management
- Interpersonal skills
Frequently Asked Questions
A Telesales Executive & Support professional is responsible for generating sales through phone calls, maintaining client relationships, and providing customer support services. They handle inbound and outbound calls to drive sales, answer inquiries, resolve complaints, and update CRM systems with customer interactions.
To become a successful Telesales Executive & Support, individuals should possess strong communication skills, a persuasive ability, and the capacity to handle customer objections effectively. Prior experience in sales or customer service is beneficial. Engaging in sales training programs can enhance skills and increase success rates.
The average salary for a Telesales Executive & Support varies based on location, experience, and company size. Generally, the salary range includes a base pay with potential bonuses or commissions based on sales performance, allowing for a competitive total compensation package.
While specific qualifications can vary, most employers prefer candidates with a high school diploma or equivalent for a Telesales Executive & Support role. Strong verbal communication, problem-solving abilities, and familiarity with CRM software are critical. Some roles may require prior experience in sales or customer support.
Key skills for a Telesales Executive & Support include excellent verbal communication, active listening, and persuasive selling techniques. Responsibilities involve making sales calls, managing customer relationships, providing accurate information, and ensuring high customer satisfaction levels. Mastery in using CRM systems is also essential for tracking interactions.