Telesales Executive Job Description Template
The Telesales Executive will play a critical role in driving our sales efforts. You will engage with potential customers over the phone, build and maintain customer relationships, and work to meet or exceed sales targets. This role demands excellent communication and persuasion skills, as well as a strong focus on customer satisfaction.
Responsibilities
- Contact potential or existing customers to inform them about our products or services.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Go the 'extra mile' to meet sales quota and facilitate future sales.
- Keep records of calls and sales, and note useful information.
Qualifications
- Proven experience as a Telesales Representative or other sales/customer service role.
- Proven track record of successfully meeting sales targets, preferably over the phone.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- High school diploma; a BSc/BA will be a plus.
Skills
- CRM Software
- Microsoft Office Suite
- Customer Relationship Management
- Persuasion
- Time Management
- Problem-Solving
- Active Listening
- Negotiation
Frequently Asked Questions
A Telesales Executive is responsible for selling products or services over the phone. They engage with potential and existing customers to understand their needs and persuade them to make a purchase. Telesales Executives also manage customer relationships, follow up on leads, and achieve sales targets, all while maintaining high levels of customer satisfaction.
To become a successful Telesales Executive, individuals should develop strong communication and persuasion skills, as these are crucial for convincing customers over the phone. Experience in sales is beneficial, along with the ability to handle rejection and perseverance. A thorough understanding of the products or services being sold enhances the ability to address customer queries effectively.
The average salary for a Telesales Executive can vary based on location, experience, and the industry. Typically, it includes a base salary plus commission based on sales performance. Telesales Executives often have the opportunity to earn more with bonuses and incentives as they reach or exceed sales targets.
Most Telesales Executive positions require a high school diploma, although a bachelor's degree in business or a related field can be advantageous. Important qualifications include excellent verbal communication skills, familiarity with sales technology and CRM software, and prior experience in sales or customer service roles.
A successful Telesales Executive should possess strong communication and listening skills, the ability to build rapport quickly, and persuasive selling techniques. Responsibilities include making outbound calls, handling customer inquiries, processing sales transactions, and maintaining accurate customer records. They must also be goal-oriented with a focus on exceeding sales targets.