Telesales Executive - Food Cafe - Chennai & Ekkatuthangal Job Description Template
The Telesales Executive will be responsible for making outbound calls to potential customers, understanding their needs, and persuading them to purchase our food products. The role requires effective communication skills, a positive attitude, and the ability to work in a fast-paced environment.
Responsibilities
- Make outbound calls to prospective customers to promote Food Cafe products.
- Understand customer needs and requirements to offer the best solutions.
- Achieve sales targets and KPIs set by the management.
- Maintain and update customer database with accurate and current information.
- Follow up on leads and referrals to generate sales.
- Provide excellent customer service and build long-term relationships.
- Record all telephonic interactions for quality and training purposes.
- Collaborate with the sales team to share best practices and strategies.
Qualifications
- Proven experience as a telesales representative or other sales/customer service role.
- High school diploma; BSc/BA will be a plus.
- Excellent communication and interpersonal skills.
- Ability to learn about products and services and describe/explain them to prospects.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
Skills
- Telemarketing
- Salesforce
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Data Entry
- Communication
- Problem Solving
- Time Management
Frequently Asked Questions
A Telesales Executive in a Food Cafe in Chennai and Ekkatuthangal is responsible for understanding the cafe's menu offerings and promotions, reaching out to potential customers via phone, and effectively communicating deals. They should handle order inquiries and customer feedback, and work towards achieving sales targets through excellent interpersonal skills and a customer-oriented approach.
To become a successful Telesales Executive at a Food Cafe in Chennai, one should possess excellent communication and negotiation skills. Familiarity with local tastes and menu items can be advantageous. Gaining experience in customer service or a sales role and exhibiting consistency in meeting sales targets are critical steps in succeeding in this role.
The average salary for a Telesales Executive at a Food Cafe in Ekkatuthangal, Chennai can vary based on experience and skills. Typically, salaries include a base pay complemented by performance incentives, with increments based on meeting sales targets and customer satisfaction metrics. Salary structures often align with industry standards for the region.
To apply for a Telesales Executive position at a Food Cafe in Chennai, candidates generally need a high school diploma or equivalent. While a degree in business or marketing can be advantageous, it's not mandatory. Key qualifications include excellent verbal and written communication skills and a knack for customer servicing, along with the ability to work in a dynamic, target-driven environment.
A Telesales Executive at a Food Cafe in Ekkatuthangal requires skills such as strong communication, relationship-building, and sales acumen. Responsibilities include generating leads, converting prospects into customers, managing client inquiries, and offering exceptional service. Duties also involve reporting sales outcomes and feedback to help shape marketing strategies.