Telesales Advisor Job Description Template
As a Telesales Advisor in Hyderabad, you will be responsible for driving sales through proactive outreach and ensuring customer satisfaction. You will identify customer needs, offer appropriate solutions, and close sales to meet individual and team targets.
Responsibilities
- Contact potential or existing customers to inform them about products or services.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Handle grievances to preserve the company’s reputation.
- Go the extra mile to meet sales quota and facilitate future sales.
Qualifications
- Proven experience as a telesales representative or other sales/customer service role.
- Proven track record of successfully meeting sales quotas over the phone.
- Good knowledge of relevant computer programs and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
Skills
- CRM software
- Microsoft Office
- Sales techniques
- Negotiation skills
- Customer service
- Telemarketing
- Active listening
- Problem-solving
- Time management
Frequently Asked Questions
A Telesales Advisor is responsible for selling products or services over the phone. They engage with potential and existing customers to understand their needs and offer suitable solutions. Telesales Advisors aim to achieve sales targets and contribute to the company's revenue growth by building relationships and providing excellent customer service.
To become a Telesales Advisor, one typically needs a high school diploma and excellent communication skills. Experience in sales or customer service can be beneficial. Understanding of sales techniques, active listening, and a persuasive demeanor are essential. Some companies offer on-the-job training, focusing on product knowledge and telesales strategies.
The average salary for a Telesales Advisor varies based on location, experience, and the company size. In addition to a base salary, they may receive commissions or bonuses based on performance. Compensation packages may also include benefits like health insurance and retirement plans, making it a competitive career choice.
A Telesales Advisor usually requires a high school diploma or equivalent. While formal qualifications in sales aren't always necessary, courses in sales techniques or certifications in customer relations can enhance a candidate's profile. Employers look for strong communication abilities and a proven track record in sales or customer service.
Key skills required for a Telesales Advisor include strong communication, problem-solving abilities, and resilience. They must handle objections effectively and have a sound understanding of the product or service. Responsibilities include reaching out to potential clients, closing sales deals, maintaining accurate records, and ensuring customer satisfaction.