Telemarketing Executive - Female - Chennai / Egmore Job Description Template
The Telemarketing Executive is responsible for making outbound calls to potential customers, explaining and promoting products or services, and scheduling appointments or follow-ups. The role requires excellent communication skills, a positive attitude, and the ability to persuade and close sales over the phone.
Responsibilities
- Make outbound calls to potential customers to promote products or services.
- Explain product features and benefits, answer questions, and address customer concerns.
- Generate and qualify leads to create sales opportunities.
- Maintain accurate records of customer interactions and sales activities.
- Achieve weekly and monthly sales targets.
- Follow up with leads and schedule appointments for further discussions.
- Collaborate with the sales team to develop strategies for reaching sales goals.
- Handle customer objections and resolve issues to ensure customer satisfaction.
Qualifications
- Proven experience as a telemarketer or similar sales/customer service role.
- High school diploma or equivalent; a bachelor's degree is a plus.
- Strong verbal communication skills, fluent in English and Tamil.
- Ability to learn about products and services and describe/explain them to prospects.
- Cool-tempered and able to handle rejection.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
Skills
- Telemarketing
- Sales techniques
- Customer relationship management
- Communication skills
- Lead generation
- Record-keeping
- Persuasion
- Problem-solving
Frequently Asked Questions
A Telemarketing Executive in Chennai's Egmore area is responsible for reaching out to potential customers via phone calls to promote products or services. They focus on generating leads, setting appointments, and providing information to prospects. This role may also involve handling customer inquiries, maintaining a customer database, and collaborating with other departments to ensure sales goals are met.
To become a successful Female Telemarketing Executive in Chennai, one should have excellent communication skills, a persuasive nature, and the ability to handle rejection. A high school diploma is often sufficient, but additional experience in sales or customer service can be beneficial. Familiarity with CRM software and proficiency in local languages can offer an edge. It's essential to be adaptable and stay updated with product knowledge and market trends.
The average salary for a Telemarketing Executive in Egmore, Chennai, varies depending on experience, company, and shared incentives. Generally, it can range from entry-level packages to more competitive salaries for those with substantial experience. Many roles also offer performance-based incentives, enhancing earning potential based on success and lead conversion rates.
While a formal education requirement may be a high school diploma, having additional qualifications in sales, marketing, or related fields can be advantageous for a Telemarketing Executive role in Chennai. Employers often look for candidates with strong communication skills, basic computer literacy, and familiarity with sales software, which can help execute telemarketing campaigns efficiently.
Essential skills for a Telemarketing Executive in Egmore include effective communication, active listening, and persuasion. Responsibilities often entail making outbound calls, following up with leads, recording customer information in databases, and achieving sales targets. Being customer-centric, managing time efficiently, and adapting to new sales strategies are critical components of the role. It is also important to be familiar with the cultural and market nuances of the Egmore region.