Telecaller/Telemarketing/Sales Co-ordinator Job Description Template
The Telecaller/Telemarketing/Sales Co-ordinator will play a key role in the sales team by generating leads, handling outbound and inbound calls, and converting potential leads into customers. The role involves maintaining a high level of product knowledge and accurately updating sales records.
Responsibilities
- Make outbound calls to prospective customers to promote products/services.
- Respond to incoming calls from customers and provide product information.
- Identify sales opportunities and convert them into sales.
- Maintain accurate records of customer interactions and transactions.
- Follow up on leads generated from marketing campaigns.
- Provide excellent customer service and support.
- Work closely with the sales team to achieve sales targets.
- Update CRM with customer information and sales progress.
Qualifications
- High school diploma or equivalent.
- Proven experience as a telecaller or similar sales/customer service role.
- Excellent communication and interpersonal skills.
- Ability to work with targets and quota.
- Proficient in English; knowledge of additional languages is a plus.
- Basic knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
Skills
- Excellent communication skills
- Cold calling
- Lead generation
- Customer relationship management (CRM)
- Sales techniques
- Product knowledge
- Data entry
- Problem-solving
- Time management
- Microsoft Office Suite
Frequently Asked Questions
A Telecaller/Sales Coordinator is responsible for managing outbound and inbound calls with customers to promote products or services, answer inquiries, resolve issues, and ensure customer satisfaction. They handle telemarketing functions, coordinate with sales teams to process orders, and support sales operations. Their role is crucial in facilitating communication between the company and clients while assisting in sales targets achievement.
To become a successful Telecaller, one should develop strong communication and persuasion skills. It's essential to have patience, resilience, and the ability to maintain a pleasant tone even under pressure. Knowledge in the company's products or services enhances credibility. Joining relevant training programs, gaining experience through internships, and continuously improving active listening and customer service skills are vital steps.
The average salary for a Telemarketing Executive varies based on factors such as location, experience, and company size. Typically, entry-level positions may start at a lower rate, with potential increases as the individual gains experience and demonstrates successful sales results. Additional bonuses or commission are often part of the compensation package, rewarding effective performance in generating leads or converting sales.
A Sales Coordinator role generally requires a high school diploma or equivalent, though a degree in business administration or a related field can be advantageous. Employers often prefer candidates with prior experience in sales support or customer service roles. Key qualifications include strong organizational skills, attention to detail, proficient use of sales software, and effective communication abilities to coordinate sales efforts successfully.
Skills required for a Telecaller include excellent verbal communication, active listening, persuasive abilities, and customer empathy. They should be proficient in using communication technology and CRM software. Key responsibilities include initiating calls to potential clients, presenting product information, handling customer inquiries, recording customer details accurately, and working closely with the sales team to meet targets. Adaptability and resilience are also crucial in managing customer interactions effectively.