Telecaller/Sales Counsellor Job Description Template
As a Telecaller/Sales Counsellor, your role will be to engage with prospective customers over the phone, understand their needs, provide information about our products, and persuade them to make a purchase. You will play a vital role in driving sales growth and ensuring customer satisfaction.
Responsibilities
- Make outbound calls to potential customers to introduce and market products/services.
- Respond to inbound inquiries and provide prompt and accurate information.
- Identify customer needs and offer tailored solutions.
- Maintain records of customer interactions and transactions.
- Achieve sales targets and quotas set by management.
- Follow up with potential customers to convert leads into sales.
- Collaborate with the sales team to develop strategies for reaching sales goals.
- Provide excellent customer service and maintain a professional demeanor.
Qualifications
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience as a telecaller or in a similar sales/customer service role.
- Outstanding communication and interpersonal skills.
- Ability to work towards and meet sales targets.
- Basic computer skills, including experience with CRM software.
Skills
- Telemarketing
- Sales Techniques
- Customer Service
- Communication Skills
- CRM Software
- Persuasion
- Problem-Solving
- Time Management
Frequently Asked Questions
A Telecaller/Sales Counsellor is responsible for reaching out to potential customers through phone calls to promote products or services. They address customer inquiries, maintain client relationships, and aim to achieve sales targets by effectively communicating value propositions and closing sales deals.
To become a successful Telecaller/Sales Counsellor, one should have excellent communication skills, a persuasive personality, and the ability to understand customer needs. Training in sales techniques, product knowledge, and having a proactive approach are also key. Experience in CRM software is beneficial for managing customer interactions.
The average salary for a Telecaller/Sales Counsellor varies depending on experience, location, and industry. Typically, it includes a base salary plus incentives or commissions based on sales performance. Researching current market trends can provide specific salary expectations for this role.
Qualifications for a Telecaller/Sales Counsellor position often include at least a high school diploma or equivalent. Strong verbal communication skills, a friendly demeanor, and prior experience in customer service or sales are advantageous. Advanced roles may require additional qualifications or certifications in sales.
Key skills for a Telecaller/Sales Counsellor include excellent verbal communication, active listening, persuasiveness, and organizational abilities. Responsibilities encompass making outbound calls, handling customer queries, providing product information, and closing sales effectively. Being adaptable and resilient in handling rejections is also essential.