TeleCaller (Health Insurance) Job Description Template
As a TeleCaller in our Health Insurance division, you will be at the forefront of our sales team, engaging with potential clients over the phone. Your main objective will be to promote our health insurance products, answer customer queries, and secure sales conversions. This role demands excellent communication skills, persistence, and a customer-centric approach.
Responsibilities
- Make outbound calls to potential clients to introduce health insurance products.
- Provide detailed information about different health insurance policies and their benefits.
- Respond to customer inquiries promptly and accurately.
- Maintain a high level of product knowledge to answer customer questions effectively.
- Record and update customer information in the CRM system.
- Follow up with potential clients to close sales.
- Meet or exceed sales targets and performance metrics.
- Handle customer complaints and provide appropriate solutions.
Qualifications
- High school diploma or equivalent; a bachelor's degree is a plus.
- Previous experience in a telecalling or customer service role is preferred.
- Knowledge of health insurance products and policies is an advantage.
- Strong communication skills, both verbal and written.
- Ability to handle rejection and remain motivated.
- Excellent negotiation and persuasive skills.
- Proficient in using CRM software and other relevant tools.
Skills
- Telemarketing
- Customer Service
- Sales
- CRM Software
- Communication
- Negotiation
- Product Knowledge
- Time Management
Frequently Asked Questions
A TeleCaller in health insurance is responsible for managing outbound and inbound calls to prospective and existing clients to discuss health insurance plans. They provide detailed information about various policy options, handle customer inquiries, and assist in the application process, ensuring customers understand the benefits, coverage limits, and costs associated with the available health insurance plans.
To become a successful TeleCaller in health insurance, one should have excellent communication skills, patience, and the ability to clearly explain complex health insurance terms. A high school diploma or equivalent is typically sufficient, but knowledge of health insurance products and experience in telemarketing can enhance job performance. Active listening skills and customer orientation are also key for success.
The average salary for a TeleCaller in health insurance can vary based on experience, location, and the employer. Typically, a TeleCaller may receive a base salary along with performance-based incentives or commissions. Entry-level TeleCallers may earn less, while experienced professionals or those with a proven sales record may have higher compensation packages.
The qualifications for a TeleCaller in health insurance typically include a high school diploma or equivalent. Employers may prefer candidates with prior experience in sales or telemarketing. Strong communication, persuasion, and interpersonal skills are essential, along with the ability to understand and explain health insurance products and respond effectively to customer queries.
A TeleCaller in health insurance needs excellent verbal communication skills, persuasiveness, and the ability to handle rejection. Responsibilities include making calls to prospective clients, follow-up on leads, answering queries about health insurance policies, and closing sales. Organizational skills, the ability to work under pressure, and accurately entering customer data are also crucial.