Tele Sales Executive/Customer Support Executive/Telecaller Job Description Template
The Tele Sales Executive/Customer Support Executive/Telecaller is responsible for managing inbound and outbound calls to customers, addressing their concerns, promoting products or services, and maintaining a positive customer experience. This position is based in Bangalore and involves working closely with the sales and customer service teams to achieve business goals.
Responsibilities
- Handle inbound and outbound calls to customers.
- Provide information about products and services.
- Resolve customer issues and complaints in a timely manner.
- Achieve sales targets through effective telemarketing.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their needs are met.
- Collaborate with the sales and customer service teams.
Qualifications
- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience as a Telecaller, Telemarketer, or similar position.
- Excellent communication and interpersonal skills.
- Ability to handle rejection and stress in soliciting customers.
- Proficiency in Microsoft Office and CRM software.
- Strong customer-oriented attitude.
Skills
- Effective communication
- Customer service
- Sales expertise
- CRM software
- Microsoft Office
- Problem-solving
- Time management
Frequently Asked Questions
A Tele Sales Executive is responsible for selling products or services over the phone. They initiate contact with potential customers, provide detailed information about offerings, answer queries, and strive to close sales. Their role involves understanding customer needs, ensuring excellent service, and achieving sales targets while maintaining records of communication.
To become a successful Customer Support Executive, one should possess strong communication skills, patience, and the ability to solve problems effectively. A high school diploma is often the minimum requirement, but having a bachelor's degree in communication or related fields can be advantageous. Experience in customer service roles, familiarity with CRM software, and a customer-centric approach are crucial for success.
The average salary for a Telecaller varies based on industry, location, and experience. Typically, entry-level Telecallers may earn less than those with more experience or who work in industries with higher demands. Salaries can increase with skills like advanced communication, sales expertise, and proven performance in achieving targets.
A Tele Sales Executive role typically requires a high school diploma, with preference for candidates holding a bachelor's degree in business, marketing, or related fields. Strong communication skills, a persuasive attitude, and experience in sales or customer service are essential. Familiarity with CRM software and the ability to work towards targets enhance qualifications for the role.
A Telecaller must have excellent communication and interpersonal skills, patience, and the ability to handle rejection. Responsibilities include making calls to prospective customers, providing information, resolving queries, and converting calls into sales. Additional skills in data entry and time management are important, along with familiarity with telephonic sales techniques and computer systems.