Tele-calling Freshers Job Description Template
As a Tele-calling Fresher in our Mylapore office, you will be responsible for making outbound calls to potential clients, assisting with inquiries, and providing information about our products or services. Your role is crucial in maintaining customer relationships and driving sales.
Responsibilities
- Make outbound calls to potential clients.
- Provide information about products and services.
- Answer customer inquiries promptly and professionally.
- Maintain and update customer database.
- Achieve daily and weekly call targets.
- Collaborate with team members to improve calling strategies.
Qualifications
- High school diploma or equivalent.
- Excellent verbal communication skills.
- Basic computer literacy.
- Ability to handle rejection and remain motivated.
- Strong customer service orientation.
Skills
- Communication
- Customer Service
- Data Entry
- Sales Techniques
- Time Management
Frequently Asked Questions
A Tele-calling Fresher is primarily responsible for contacting potential customers over the phone to promote products or services. They engage with customers to address queries, provide information, and capture interest. Tasks include maintaining call records, following scripts, and achieving targets. They also collaborate with teams to understand product offerings and handle basic customer service tasks to enhance customer experience.
To become a successful Tele-calling Fresher, one should possess excellent communication skills, a friendly demeanor, and the ability to handle rejection gracefully. It is beneficial to be well-versed in the company's products and services to address potential customer inquiries. Continuous learning, practice confidence in tone, and actively listening to customer needs are key. Adaptability and persistence are important traits for career advancement in tele-calling.
The average salary for a Tele-calling Fresher depends on factors like the company's location, industry, and size. Generally, compensation includes a base salary along with commission or incentives based on performance and targets achieved. Salaries may range from entry-level to more rewarding financial packages as individuals gain experience and demonstrate valuable skills within the organization.
For a Tele-calling Fresher, typically a high school diploma or equivalent is sufficient. However, some employers may prefer candidates with a bachelor's degree in business, communications, or a related field. Essential qualifications include strong verbal communication skills, a basic understanding of customer service principles, and proficiency in using computers and telecommunication software. Candidates may benefit from prior experience in sales or customer interaction.
A Tele-calling Fresher should have strong communication skills, patience, and active listening abilities. Key responsibilities include dialing multiple calls, following up with leads, persuading customers to make a purchase, and recording relevant data. It's important to handle objections calmly and maintain a professional tone at all times. Skills like multi-tasking, adapting to different customer personas, and product knowledge are valuable for success in this role.