Responsibilities
- Make outbound calls to prospects and clients.
- Generate and qualify leads through cold calling.
- Explain products or services and answer questions from customers.
- Maintain customer information and records in the CRM system.
- Follow up on leads and convert them into sales.
- Achieve weekly and monthly sales targets.
- Maintain a high level of customer satisfaction.
Qualifications
- High school diploma or equivalent.
- Experience in telemarketing, sales, or customer service.
- Ability to work consistent shifts.
- Excellent verbal communication skills.
- Comfortable using CRM software and other sales tools.
- Self-motivated and target-driven individual.
Skills
- Cold Calling
- Lead Generation
- Sales Techniques
- Customer Relationship Management (CRM)
- Excellent Communication
- Negotiation
- Time Management
Frequently Asked Questions
A Tele-caller is responsible for making outbound calls to potential customers to provide information about products or services. They aim to generate sales leads, gather feedback, and conduct customer surveys. In some cases, they may handle inbound inquiries and route them appropriately. The role requires excellent communication skills and the ability to handle rejection gracefully.
To become a Tele-caller, candidates typically need a high school diploma or equivalent, although some employers may prefer candidates with prior telecalling or customer service experience. Strong communication skills, persuasion abilities, and proficiency with computer systems are essential. Training is often provided on the job, covering product knowledge and telephonic etiquette.
The average salary for a Tele-caller varies based on location, industry, and experience. Entry-level positions may start lower, but as Tele-callers gain experience and prove their sales abilities, they can earn higher earnings through bonuses and commissions. It's common for employers to offer additional incentives tied to performance targets.
The qualifications needed for a Tele-caller position generally include a high school diploma or equivalent. Some employers might seek candidates with prior experience in telecalling, customer service, or sales roles. Essential skills include strong verbal communication, active listening, and the ability to persuade and influence potential customers.
A successful Tele-caller must possess excellent verbal and written communication skills and be adept at managing rejection and objections. Their responsibilities include reaching out to potential clients, explaining product features, and following up on leads. They must maintain an accurate record of calls and update customer information in databases. Multitasking and patience are also key attributes for this role.