Tele caller (General Insurance) Job Description Template
The Tele caller in General Insurance will be responsible for reaching out to prospective customers, understanding their insurance needs, and providing them with appropriate general insurance solutions. This role demands excellent communication skills and a keen understanding of insurance products.
Responsibilities
- Contact potential customers via phone calls to sell general insurance policies.
- Explain policy features, benefits, and coverages to clients.
- Handle customer inquiries and resolve concerns promptly.
- Document customer interactions and sales activities accurately.
- Meet or exceed monthly sales targets and KPIs.
- Stay updated with the latest insurance products and industry regulations.
- Provide excellent customer service to foster customer retention.
Qualifications
- High school diploma or equivalent; a degree in business or a related field is a plus.
- Proven experience in a tele-calling or sales role, preferably in the insurance sector.
- Understanding of general insurance products and services.
- Excellent verbal communication and interpersonal skills.
- Ability to handle high call volumes and work under pressure.
- Strong customer service orientation and sales skills.
Skills
- Telemarketing
- Sales
- Customer Service
- Communication
- CRM Software
- Negotiation
- Problem-Solving
- Time Management
Frequently Asked Questions
A Telecaller in General Insurance is responsible for reaching out to potential and existing clients to promote insurance products, address customer inquiries, and explain policy features. This role involves using communication skills to build rapport, listening carefully to client needs, and providing suitable insurance solutions. They also handle follow-ups and ensure customer satisfaction.
To become a Telecaller in General Insurance, a candidate typically needs a high school diploma and strong communication skills. Experience in sales or customer service is advantageous. Candidates may also benefit from completing insurance-related training programs to understand industry-specific terms and practices. Fluency in multiple languages can be an added advantage in reaching diverse clients.
The average salary for a Telecaller in General Insurance varies based on experience, location, and the company's size. Generally, Telecallers may expect a base salary with possible commission opportunities based on sales performance. This role often offers incentives for meeting targets, making it attractive for those with sales prowess looking to boost their earnings.
Qualifications for a Telecaller in General Insurance often include a high school diploma or equivalent, excellent communication, negotiation skills, and basic computer proficiency. Prior experience in telemarketing or insurance can be beneficial. Some employers prefer candidates with additional certifications in insurance or sales, which can enhance understanding and performance in this role.
A Telecaller in General Insurance must possess strong verbal communication skills, patience, and problem-solving abilities. Responsibilities include making outbound calls, maintaining customer records, and achieving sales targets. They should be adept at using CRM software to manage customer interactions efficiently and delivering exceptional service by tailoring insurance products to meet customer needs.