Tele Caller Executive Job Description Template
The Tele Caller Executive will handle customer interactions through phone calls, aiming to promote products and services, gather customer information, and address inquiries and complaints. This role requires excellent communication skills and a customer-centric approach.
Responsibilities
- Make outbound calls to potential customers to generate leads
- Handle inbound customer queries related to products and services
- Maintain a database of customer information
- Follow up on leads and conduct necessary market research
- Achieve daily, weekly, and monthly call and sales targets
- Update CRM software with relevant customer information
- Provide excellent customer service and resolve issues promptly
- Assist in developing telecalling scripts and best practices
Qualifications
- High school diploma or equivalent; a degree is a plus
- Previous experience in a telecaller or similar role
- Proven track record of successfully meeting sales targets
- Familiarity with CRM systems and telecalling techniques
- Strong communication and negotiation skills
- Ability to handle rejection and stress in a positive manner
Skills
- Customer Relationship Management (CRM) software
- Microsoft Office Suite
- Effective communication
- Sales techniques
- Negotiation
- Customer service
- Market research
- Time management
Frequently Asked Questions
A Tele Caller Executive plays a vital role in customer outreach by making telephone calls to potential and existing customers. This position involves promoting products or services, gathering customer feedback, handling queries, and maintaining detailed records of calls. They are the first point of contact for telephonic customer interaction.
To become a Tele Caller Executive, candidates should typically have a high school diploma or equivalent. Excellent communication skills, especially verbal, are crucial. Prior experience in customer service or sales is beneficial, but entry-level opportunities are available. Training often occurs on the job, focusing on product knowledge and call handling techniques.
The average salary for a Tele Caller Executive varies based on factors such as experience, location, and company size. Entry-level positions may start with a basic salary, but performance bonuses and commissions are common. Salaries tend to increase with experience and demonstrated success in reaching sales targets.
While formal qualifications for a Tele Caller Executive typically include a high school diploma, soft skills are crucial. Employers look for strong communication abilities, patience, and persuasion skills. Familiarity with CRM software and proficiency in multiple languages can also enhance a candidate's prospects in this field.
A Tele Caller Executive should possess excellent communication skills, active listening, and the ability to engage customers effectively over the phone. Key responsibilities include making outbound calls, promoting products, setting appointments, and addressing customer inquiries. Proficiency in using CRM systems and sales software is often required.