Senior AR Caller Job Description Template
The Senior AR Caller will play a critical part in the financial operations of the healthcare facility by handling the accounts receivable process. This involves making outbound calls to insurance companies and patients, reconciling account discrepancies, and ensuring timely collections. The role demands excellent communication, strong analytical skills, and a thorough understanding of medical billing and coding standards.
Responsibilities
- Make outbound calls to insurance companies and patients regarding unpaid or underpaid claims.
- Analyze account discrepancies and ensure prompt resolution.
- Document all activities and communications in the billing system.
- Collaborate with the billing team to address complex claims.
- Maintain compliance with healthcare regulations and privacy laws.
- Prepare and submit regular reports to the management on account statuses.
- Participate in training sessions to stay updated on industry standards and practices.
Qualifications
- Bachelor's degree in healthcare administration, finance, or related field.
- Minimum of 3-5 years of experience in accounts receivable or medical billing.
- Strong understanding of insurance policies and reimbursement processes.
- Excellent verbal and written communication skills.
- Proven ability to resolve complex billing issues and maintain detailed records.
- Experience with healthcare billing software and systems.
Skills
- Accounts Receivable
- Medical Billing
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Communication
- Problem-Solving
- Data Entry
- Microsoft Excel
- Healthcare Coding Standards
Frequently Asked Questions
A Senior AR Caller is responsible for managing and resolving outstanding accounts receivables. Their core duties include following up with insurance companies and clients on unpaid claims, resolving payment discrepancies, and ensuring timely collections. They play a crucial role in cash flow management by reducing days sales outstanding (DSO) and ensuring the financial health of the organization.
To become a Senior AR Caller, typically requires experience in accounts receivable management and familiarity with healthcare billing or collections. Strong communication skills are essential. A background in business, finance, or accounting can be beneficial. Progressing from a junior AR Caller position by demonstrating proficiency in handling complex claims and collections issues can lead to a senior role.
The average salary for a Senior AR Caller varies depending on the geographical region, company size, and industry sector. Factors such as experience level and specific expertise in insurance or hospital billing can influence earnings. On average, a Senior AR Caller may earn substantially more than entry-level positions due to their specialized skills and responsibilities in ensuring revenue continuity.
Qualifications for a Senior AR Caller often include a degree in finance, accounting, or a related field. Several years of experience in accounts receivable operations are usually required. Familiarity with medical billing software, insurance claim processes, and strong analytical skills are also important. Professional certifications in medical billing or healthcare management can enhance job prospects.
A Senior AR Caller needs excellent negotiation, communication, and problem-solving skills to manage accounts and resolve discrepancies efficiently. Responsibilities include following up on overdue payments, maintaining accurate billing records, and collaborating with internal teams to improve collections processes. Strong attention to detail and the ability to work under pressure are vital in this role.