Sales Specialist – Renewal & Managed Services Job Description Template
The Sales Specialist – Renewal & Managed Services will be responsible for managing client renewals and promoting our managed services offerings. This role involves maintaining strong client relationships, meeting sales targets, and providing excellent customer service to ensure client satisfaction and retention.
Responsibilities
- Manage contract renewals to ensure timely and accurate completion.
- Promote and sell managed services to new and existing clients.
- Develop and maintain strong relationships with clients to understand their needs.
- Achieve sales targets and contribute to company growth.
- Provide clients with solutions and consultative support to maximize value.
- Collaborate with internal teams to ensure seamless service delivery.
- Track and report on sales pipeline, renewal status, and performance metrics.
Qualifications
- Bachelor’s degree in Business, Marketing, or related field.
- Proven experience in sales, preferably in renewals and managed services.
- Strong communication and interpersonal skills.
- Ability to build and sustain client relationships.
- Track record of meeting or exceeding sales targets.
- Self-motivated and able to work independently and as part of a team.
Skills
- CRM software (e.g., Salesforce)
- Sales negotiation
- Account management
- Communication
- Customer service
- Microsoft Office Suite
- Problem-solving
Frequently Asked Questions
A Sales Specialist – Renewal & Managed Services focuses on managing and renewing existing service contracts while identifying opportunities for upselling managed services. They ensure client satisfaction by providing tailored service solutions and facilitating seamless renewals. Their role includes relationship management with key stakeholders, responding to client queries, and analyzing service usage data to suggest optimal service configurations.
To become a Sales Specialist – Renewal & Managed Services, one typically needs a background in sales, business administration, or a related field. Practical experience in sales or customer service is crucial. Skills in relationship management, negotiation, and an understanding of managed services are also essential. Advanced qualifications in sales management or certifications in managed services may enhance job prospects.
The average salary for a Sales Specialist – Renewal & Managed Services varies based on location, experience, and company size. Generally, candidates can expect a competitive base salary accompanied by commissions or bonuses tied to performance. Additionally, benefits such as health insurance and retirement plans are often part of the compensation package.
Qualifications for a Sales Specialist – Renewal & Managed Services role often include a bachelor's degree in business, marketing, or a related field. Experience in sales, particularly in managing service renewals, is highly valuable. Competence in CRM software, excellent communication skills, and the ability to analyze data to recommend service improvements are also necessary.
A Sales Specialist – Renewal & Managed Services must possess strong negotiation and interpersonal skills to manage client relationships and renew contracts effectively. Responsibilities include analyzing service usage, recommending service improvements, and ensuring customer satisfaction. Familiarity with CRM systems, decision-making capabilities, and a strategic mindset are crucial to performing well in this role.