Sales & Service Coordinator Job Description Template
The Sales & Service Coordinator will be responsible for coordinating sales activities and service operations to ensure smooth client transactions and satisfaction. This role requires close collaboration with both the sales and service teams to provide comprehensive support, resolve client issues, and track service orders.
Responsibilities
- Manage customer accounts and update client information.
- Coordinate with the sales team to ensure seamless service delivery.
- Handle customer inquiries and provide timely resolution to issues.
- Support the sales team by preparing sales documentation and reports.
- Track service orders and ensure timely fulfillment.
- Assist in the development of sales strategies and tools.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in a sales or customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team environment.
- Customer-oriented mindset.
Skills
- CRM software proficiency
- Microsoft Office Suite
- Salesforce
- Data analysis
- Effective communication
- Problem-solving
- Multi-tasking
Frequently Asked Questions
A Sales & Service Coordinator manages customer inquiries, processes sales orders, and ensures customer satisfaction. They play a key role in coordinating communication between sales teams and clients, ensuring timely service delivery, and handling administrative duties. Their role often includes tracking orders, managing inventory, and collaborating with other departments to enhance the customer experience.
To become a Sales & Service Coordinator, individuals typically need a background in business, sales, or customer service, often with an associate or bachelor's degree in a related field. Experience in sales support or customer service is advantageous. Essential skills include strong communication, organization, multitasking, and proficiency with CRM software and Microsoft Office applications.
The average salary for a Sales & Service Coordinator varies based on location, experience, and industry. Typically, coordinators earn a competitive salary that often includes performance bonuses or commissions. Benefits may also include health insurance, retirement plans, and professional development opportunities, reflecting the coordinator's critical role in sales and customer service operations.
Qualifications for a Sales & Service Coordinator often include a degree in sales, marketing, business administration, or a related field. Additionally, employers look for experience in customer service or sales support roles. Required certifications may include sales management or customer service credentials, and familiarity with CRM systems and advanced Excel skills are also beneficial.
A Sales & Service Coordinator must possess excellent communication skills, attention to detail, and the ability to multitask. Responsibilities include managing client orders, coordinating services, and ensuring a seamless customer experience. Proficiency in CRM software, problem-solving abilities, and the capacity to work collaboratively with sales teams are essential to effectively manage and support sales operations.