Sales Coordinator / Executive - Telesales Job Description Template
As a Sales Coordinator / Executive - Telesales, you will be the key contact for potential and existing customers. You will use your communication skills to connect with leads, understand their needs, and effectively present our products and services. Your goal will be to drive sales growth and build long-lasting customer relationships.
Responsibilities
- Generate sales leads and close sales through phone calls.
- Manage and update the CRM database with customer information.
- Identify customer needs and offer appropriate product solutions.
- Provide excellent customer service by answering inquiries and resolving issues.
- Achieve and exceed monthly and quarterly sales targets.
- Create and deliver reports on sales performance and customer feedback.
- Collaborate with the sales and marketing teams to develop strategies.
Qualifications
- Bachelor’s degree in Business, Marketing, or related field.
- Proven experience in telesales or similar role.
- Strong understanding of sales principles and customer service practices.
- Excellent communication and interpersonal skills.
- Ability to meet and exceed sales targets.
- Experience with CRM software.
Skills
- Telemarketing
- CRM Software
- Sales Reporting
- Customer Service
- Communication
- Negotiation
- Problem-Solving
- Time Management
Frequently Asked Questions
A Sales Coordinator / Executive - Telesales is responsible for managing and supporting sales campaigns through phone communication. Their duties include generating leads, following up with potential clients, maintaining customer relationships, and coordinating with sales team members to achieve targets. They also assist in organizing sales strategies, preparing reports, and ensuring customer satisfaction through excellent communication and product knowledge.
To become a Sales Coordinator / Executive in Telesales, candidates typically need a high school diploma, though a bachelor's degree in business or marketing can be advantageous. Strong communication skills are essential, and previous experience in sales or customer service is beneficial. Familiarity with CRM software and proficiency in Microsoft Office may be required. Networking and showing enthusiasm for sales can also help in securing the position.
The average salary for a Sales Coordinator / Executive - Telesales can vary based on factors such as location, experience, and the size of the company. Typically, compensation includes a base salary plus commission or performance-based bonuses. Salaries tend to be higher in urban areas and for those with several years of experience in the sector.
The qualifications needed for a Sales Coordinator / Executive - Telesales role generally include a high school diploma, although a degree in business, marketing, or a related field is advantageous. Excellent communication and interpersonal skills, along with a talent for persuasion, are essential. Familiarity with sales techniques, CRM systems, and customer service experience can enhance job prospects.
Skills required for a Sales Coordinator / Executive - Telesales include strong communication, customer service, problem-solving, and organizational abilities. Responsibilities involve handling customer inquiries, processing orders, supporting the sales team, and tracking sales metrics. Proficiency in CRM software and a proactive approach to meeting sales goals are also critical for success in this role.