Patient Counsellor cum Front Desk Job Description Template
This role combines patient counseling and front desk responsibilities. As a Patient Counsellor cum Front Desk professional, you will provide emotional and psychological support to patients, assist with appointment scheduling, manage patient records, and ensure a welcoming environment.
Responsibilities
- Provide counseling services to patients and their families.
- Assist patients in understanding their treatment plans.
- Manage the scheduling of patient appointments.
- Handle patient inquiries and concerns both in-person and over the phone.
- Maintain accurate patient records and documentation.
- Coordinate with healthcare providers for patient care management.
- Ensure the reception area is clean, organized, and welcoming.
- Process patient admissions and discharges efficiently.
Qualifications
- Bachelor’s degree in Psychology, Counseling, or a related field.
- At least 2 years of experience in a healthcare or counseling role.
- Strong interpersonal and communication skills.
- Empathetic and patient-centric approach.
- Ability to handle sensitive patient information with confidentiality.
- Proficient in using Microsoft Office and healthcare software platforms.
Skills
- Patient Counseling
- Front Desk Management
- Appointment Scheduling
- Patient Record Management
- Communication
- Empathy
- Microsoft Office
- Healthcare Software
Frequently Asked Questions
A Patient Counsellor cum Front Desk professional is responsible for providing guidance to patients regarding medical procedures and treatments, while also managing front desk operations including scheduling appointments, answering queries, and maintaining patient records. This dual role requires excellent communication and organizational skills to ensure a smooth and supportive experience for patients.
To become a Patient Counsellor cum Front Desk, candidates typically need a background in healthcare, customer service, or office administration. A degree in health-related fields or relevant certifications can be beneficial. Experience in healthcare settings enhances prospects, along with proficiency in computer and administrative skills. Continuous learning and workshops can also support career advancement in this role.
The average salary for a Patient Counsellor cum Front Desk professional varies depending on factors such as geographical location, healthcare facility type, and level of experience. Typically, it ranges from entry-level compensation to more competitive salaries for those with extensive experience and specialized skills. Researching local job listings provides insights into specific salary expectations.
Qualifications for a Patient Counsellor cum Front Desk role often include a bachelor's degree in healthcare, administration, or a related field. Strong communication skills, empathy, and the ability to handle sensitive information with discretion are essential. Employers may also look for experience in patient interaction and front desk management, as well as proficiency with healthcare management software.
Key skills for a Patient Counsellor cum Front Desk include effective communication, empathy, organizational ability, and proficiency in computer applications. Responsibilities involve guiding patients through medical procedures, managing appointments, handling patient queries, maintaining records, and ensuring a welcoming environment. Multitasking and problem-solving abilities are crucial for success in this role.