Customer Adviser (Presales) for a Real Estate Company Job Description Template
As a Customer Adviser (Presales) for our Real Estate Company, you will be the first point of contact for potential clients, guiding them through their initial enquiries and providing them with valuable insights into our property offerings. Your goal is to build strong relationships, understand their needs, and set the stage for successful sales conversions.
Responsibilities
- Engage with potential clients via phone, email, and in-person meetings to understand their needs.
- Provide detailed and accurate information about our real estate properties.
- Schedule and coordinate property viewings for prospective buyers.
- Assist clients in navigating the initial stages of the buying process.
- Maintain up-to-date knowledge of current property listings and market trends.
- Collaborate closely with the sales team to ensure seamless client transition and follow-up.
- Track and manage client interactions using CRM software.
- Prepare and present regular reports on presales activities and client feedback.
Qualifications
- Bachelor’s degree in Business, Marketing, Real Estate, or a related field.
- Proven experience in a presales or customer advisory role, preferably within the real estate industry.
- Strong understanding of the real estate market and property sales process.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong customer relationships.
- High degree of professionalism and a strong work ethic.
Skills
- CRM software
- Microsoft Office Suite
- Salesforce
- Customer relationship management
- Market analysis
- Presentation skills
- Negotiation skills
- Time management
Frequently Asked Questions
A Customer Adviser in Presales at a real estate company is responsible for engaging potential clients to generate interest in the company's properties. They handle initial inquiries, provide detailed information about available listings, and guide prospects through the early stages of their buying journey. This involves understanding client needs, coordinating with the sales team, and ensuring prospects are adequately informed about various real estate options.
To become a Customer Adviser in Presales for a real estate company, candidates typically need a background in sales, customer service, or real estate. Earning a degree in business, marketing, or a related field can be advantageous. Additionally, obtaining a real estate license may be required in some regions. Building strong communication skills and gaining experience in client engagement will also help secure a position in this field.
The average salary for a Customer Adviser in Presales within the real estate sector can vary based on location, company size, and experience level. Generally, compensations include a base salary along with potential bonuses or commissions tied to sales targets. It's important for candidates to research regional salary trends and inquire about performance-based incentives during interviews.
Qualifications for a Customer Adviser in Presales at a real estate company often include a mix of education and practical skills. A bachelor's degree in business or marketing is beneficial, alongside strong interpersonal skills. Experience in sales or customer service is crucial, and familiarity with real estate market trends is highly regarded. Additional industry certifications may also enhance a candidate's prospects.
A successful Customer Adviser in Presales at a real estate firm needs a combination of strong communication and sales skills. Key responsibilities include initiating client contact, understanding customer needs, and offering suitable property options. Building and maintaining client relationships, coordinating with sales teams, and effectively using CRM software are essential. Knowledge of real estate regulations and market trends further supports success in this role.