Medical Biller and Customer Support Job Description Template
The Medical Biller and Customer Support role is responsible for managing healthcare claims, verifying patient insurance details, and addressing patient billing inquiries. This role requires a strong understanding of medical billing codes, insurance policies, and excellent customer service skills to ensure patient satisfaction.
Responsibilities
- Process and submit healthcare claims to insurance companies
- Verify patient insurance coverage and eligibility
- Resolve billing issues and discrepancies
- Communicate with patients regarding billing inquiries
- Maintain accurate financial records and documentation
- Follow up on unpaid claims and overdue accounts
- Collaborate with healthcare providers and insurance companies
- Ensure compliance with healthcare regulations and privacy laws
Qualifications
- High school diploma or equivalent; certification in medical billing is preferred
- 1-2 years of experience in medical billing or a related field
- Proficiency with medical billing software and electronic health records (EHR)
- Strong understanding of healthcare billing codes (ICD-10, CPT)
- Excellent attention to detail and organizational skills
- Strong communication and interpersonal skills
- Customer service-oriented mindset
- Ability to handle sensitive patient information with confidentiality and discretion
Skills
- Medical billing software
- Electronic health records (EHR)
- ICD-10 coding
- CPT coding
- Customer service
- Microsoft Office Suite (Word, Excel)
- Communication skills
- Conflict resolution
- Time management
Frequently Asked Questions
A Medical Biller and Customer Support professional is responsible for processing insurance claims and ensuring accurate billing of medical services. They interact with patients to resolve billing inquiries and provide excellent customer service, facilitating smooth communication between healthcare providers, patients, and insurance companies.
To become a Medical Biller and Customer Support specialist, an individual typically needs a high school diploma and relevant certification, such as Certified Professional Biller (CPB). Training programs and courses in medical billing, coding, and customer service are highly beneficial. Experience in healthcare administration can be advantageous for this role.
The average salary for a Medical Biller and Customer Support position varies based on experience, location, and the employer's size. Generally, salaries are competitive and tend to increase with experience. Individuals with additional certifications or specialized skills may also command higher compensation in this field.
Qualifications for a Medical Biller and Customer Support role typically include a high school diploma or equivalent, with additional certification in medical billing and coding preferred. Proficiency in healthcare management software, strong communication skills, and experience in customer service are also essential to succeed in this profession.
A successful Medical Biller and Customer Support professional should possess strong analytical skills, attention to detail, and proficiency in billing software. Key responsibilities include accurately processing claims, handling patient billing inquiries, and ensuring compliance with healthcare regulations. Excellent communication and problem-solving skills are crucial for effective customer interaction.