Key Accounts Manager- Pricing and Customer Service Job Description Template
The Key Accounts Manager- Pricing and Customer Service is responsible for maintaining and growing relationships with key clients. The role involves developing customized pricing strategies, addressing customer inquiries, and collaborating across departments to ensure client satisfaction and retention.
Responsibilities
- Manage and nurture relationships with key clients.
- Develop and implement customized pricing strategies.
- Collaborate with internal teams to ensure coherent service delivery.
- Address and resolve client inquiries and issues promptly.
- Analyze market trends to inform pricing decisions.
- Prepare and present sales reports and performance metrics.
- Support the development of strategic account plans.
Qualifications
- Bachelor’s degree in Business, Marketing, or related field.
- At least 5 years of experience in account management or a similar role.
- Strong knowledge of pricing strategies and customer service principles.
- Excellent communication and interpersonal skills.
- Proven track record of achieving sales targets.
Skills
- CRM software
- Negotiation
- Pricing analysis
- Customer Relationship Management
- Microsoft Excel
- Market research
- Salesforce
Frequently Asked Questions
A Key Accounts Manager - Pricing and Customer Service is responsible for maintaining and nurturing relationships with key clients, ensuring they receive exceptional service in terms of pricing and support. They strategically manage pricing policies to maximize profitability and customer satisfaction, and serve as the primary contact for resolving client concerns. Their role includes analyzing market trends to adjust pricing strategies and collaborating with internal teams to enhance customer service processes.
To become a Key Accounts Manager - Pricing and Customer Service, candidates typically need a bachelor's degree in business administration, marketing, or a related field. Experience in account management or sales, particularly in handling pricing strategies and customer interaction, is crucial. Strong analytical skills, proficiency in CRM software, and excellent communication abilities are also essential. Professional certification in sales or account management could enhance prospects.
The average salary for a Key Accounts Manager - Pricing and Customer Service can vary based on experience, industry, and location, but generally, it falls within a competitive range. Salaries might be influenced by factors such as the company's size and the complexity of the accounts managed. Benefits such as bonuses and commissions are commonly part of the compensation package to reward performance and success in managing customer accounts effectively.
A Key Accounts Manager - Pricing and Customer Service should possess a bachelor's degree, preferably in business or a related discipline. Alongside educational qualifications, extensive experience in account management, customer service, and pricing strategy development is essential. Key skills include strong analytical capabilities, excellent negotiation prowess, and the ability to build and maintain long-term client relationships. Familiarity with CRM tools and industry-specific software is also beneficial.
Key skills required for a Key Accounts Manager - Pricing and Customer Service include exceptional communication, strategic thinking, and a strong understanding of pricing models. Responsibilities encompass developing pricing strategies to maximize client satisfaction and business profitability, maintaining strong relationships with key clients, and serving as a pivotal point for customer service resolution. They also require proficiency in using CRM systems and the ability to analyze market trends to inform pricing strategies.