KAM - Pricing and CS Job Description Template
The KAM - Pricing and CS plays a crucial role in driving business growth by managing key accounts and implementing effective pricing strategies. This role is responsible for ensuring client satisfaction through exceptional customer service, analyzing market trends, and collaborating with various teams to optimize pricing and customer service processes.
Responsibilities
- Manage and grow key accounts to achieve sales targets.
- Develop and implement pricing strategies to maximize profitability.
- Ensure exceptional customer service and satisfaction.
- Analyze market trends and competitor pricing.
- Collaborate with sales, marketing, and finance teams.
- Prepare and present sales and pricing reports to management.
- Negotiate contracts and pricing with clients.
- Identify opportunities for process improvements.
Qualifications
- Bachelor’s degree in Business, Marketing, or related field.
- Minimum of 5 years experience in key account management, pricing, or customer service.
- Proven track record of achieving sales targets and growing key accounts.
- Strong analytical and strategic thinking skills.
- Excellent communication and negotiation skills.
- Ability to work collaboratively with cross-functional teams.
Skills
- Pricing Strategy
- Customer Service
- Account Management
- Market Analysis
- Sales Negotiation
- Microsoft Excel
- CRM Software
- Data Analysis
Frequently Asked Questions
A Key Account Manager (KAM) in Pricing and Customer Service is responsible for overseeing the pricing strategies and customer service operations for key clients. This role involves analyzing market trends, assessing customer needs, and ensuring competitive pricing while maintaining strong client relationships. The KAM works closely with sales, marketing, and finance teams to develop and implement pricing policies that align with the company's goals.
To become a Key Account Manager in Pricing and Customer Service, individuals typically require a bachelor's degree in business, marketing, or a related field. Valuable experience in sales, account management, and customer service is essential. Skills in negotiation, analytics, and strategic planning are crucial. Candidates may advance to this role after demonstrating strong leadership and the ability to handle complex client relationships.
The average salary for a Key Account Manager in Pricing and Customer Service varies based on factors such as industry, location, and experience level. Typically, KAMs earn a competitive salary with potential bonuses tied to performance metrics. Salaries can range widely, and it's advisable for candidates to research industry standards locally to get a more accurate estimate tailored to their specific qualifications and experience.
Key qualifications for a Key Account Manager in Pricing and Customer Service include a degree in business-related disciplines, strong background in sales or account management, and proficiency in data analysis and pricing strategies. Excellent communication and relationship-building skills are essential, coupled with the ability to collaborate across departments to meet clients' needs and drive organizational success.
A successful Key Account Manager in Pricing and Customer Service must have strong analytical skills to evaluate market data and pricing trends, excellent communication skills for client interactions, and strategic thinking to align pricing strategies with business objectives. Responsibilities include managing client accounts, developing pricing policies, collaborating with internal teams, and ensuring exceptional customer service to maintain and expand client relationships.