International BPO Sales Agent Job Description Template
As an International BPO Sales Agent, you will work with global clients to promote and sell products or services through various communication channels. You will be responsible for meeting sales targets, providing excellent customer service, and maintaining accurate records of customer interactions.
Responsibilities
- Contact potential and existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
Qualifications
- Proven experience as a telesales representative or other sales/customer service role.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
Skills
- CRM software proficiency
- Salesforce
- Effective communication
- Negotation
- Customer service
- Time management
- Data entry
- Multitasking
- Problem-solving
- Team collaboration
Frequently Asked Questions
An International BPO Sales Agent is responsible for managing outbound and inbound sales efforts. They engage with potential and existing clients across global markets, typically handling calls, emails, and chats to sell services or products, while ensuring customer satisfaction and meeting sales targets. This role requires proficiency in communication, understanding of cultural nuances, and effective negotiation skills.
To become an International BPO Sales Agent, candidates typically need a high school diploma or equivalent, although a bachelor's degree in business or a related field can be advantageous. Additionally, gaining experience in sales or customer service roles, developing strong communication and interpersonal skills, and becoming fluent in required languages will enhance employability in international markets.
The average salary for an International BPO Sales Agent varies widely depending on location, experience, and the company's size and sector. Typically, compensation includes a base salary along with performance-based incentives or commissions. Agents may also receive additional benefits such as health insurance, retirement plans, and bonuses for achieving sales targets.
Qualifications for an International BPO Sales Agent often include a high school diploma, though higher education in business or communications can be beneficial. Additionally, employers seek candidates with excellent verbal and written skills, proficiency in multiple languages, especially English, and experience in sales. Basic computer skills and familiarity with CRM software are also advantageous.
An International BPO Sales Agent should possess strong interpersonal and communication skills to effectively interact with clients from diverse backgrounds. They are responsible for generating leads, managing customer relationships, and closing sales deals. They must also have problem-solving abilities, a customer-oriented mindset, and the capacity to handle customer queries and objections professionally.