Internal Sales Manager - Customer Enquiry (Engineering & Tools) Job Description Template
The Internal Sales Manager is responsible for managing customer inquiries, leading the internal sales team, and ensuring customer satisfaction for the engineering and tools segment in Coimbatore. This role requires strategic planning, team leadership, and a deep understanding of the product portfolio to drive sales targets and enhance customer relations.
Responsibilities
- Manage and coordinate customer inquiries and requests.
- Lead and mentor the internal sales team.
- Develop and implement sales strategies to achieve targets.
- Collaborate with the product and engineering teams to understand product specifications.
- Ensure seamless communication between internal teams and customers.
- Analyze sales data and report on performance metrics.
- Maintain up-to-date knowledge of industry trends and competitor activities.
- Handle customer complaints and ensure effective resolution.
Qualifications
- Bachelor's degree in Engineering, Business Administration, or related field.
- Proven experience in a sales management role within the engineering or tools sector.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in sales software and CRM systems.
- Ability to analyze sales data and derive actionable insights.
Skills
- Salesforce
- CRM Systems
- Leadership
- Customer Relationship Management
- Sales Strategy
- Data Analysis
- Product Knowledge
- Communication
Frequently Asked Questions
An Internal Sales Manager - Customer Enquiry in Engineering & Tools oversees the sales process within an organization, focusing on managing customer inquiries and demands related to engineering tools. The role ensures customer satisfaction by addressing queries, coordinating with the sales team, and providing technical advice. Additionally, they implement sales strategies, conduct market analysis, and optimize client engagement to boost sales performance.
To become an Internal Sales Manager specializing in Engineering & Tools, individuals typically need a combination of education and experience in sales and technical fields. A bachelor's degree in engineering or business, along with several years of sales experience, is often required. Practical experience in the tools or engineering sector is highly beneficial, along with skills in customer relationship management and strategic sales planning.
The average salary for an Internal Sales Manager - Customer Enquiry in the Engineering & Tools industry can vary based on factors like location, experience, and company size. Generally, salaries in this field reflect the specialized nature of the role, with compensation packages often including bonuses or commissions based on performance metrics, client retention, and sales growth targets achieved by the manager.
Qualifications for this role typically include a degree in engineering, business, or a related field. Employers may also require certifications in sales management or customer relationship management. Experience in the engineering or tools industry is critical, as is proficiency in sales software and a strong understanding of mechanical or technical products that the company specializes in.
Key skills for an Internal Sales Manager in Engineering & Tools include strong communication, problem-solving abilities, and technical knowledge of engineering products. Responsibilities encompass managing customer inquiries, leading sales strategies, and aligning them with technical requirements. The role also involves team leadership, forecasting sales trends, and ensuring high levels of client satisfaction by leveraging both technical insight and sales expertise.