Inside Sales Executive - Jewellery - Chennai Job Description Template
As an Inside Sales Executive specializing in jewellery, you will play a critical role in driving sales and ensuring customer satisfaction. Based in Chennai, you will leverage your product knowledge and sales skills to meet and exceed sales targets, while fostering strong relationships with clients.
Responsibilities
- Approach potential customers and manage inquiries via phone, email, and online channels.
- Maintain and develop relationships with existing customers to facilitate ongoing sales.
- Meet and exceed personal and team sales targets.
- Provide detailed information about jewellery products, including specifications, pricing, and promotions.
- Keep up-to-date with the latest market trends and competitor offerings in the jewellery sector.
- Process orders accurately and handle any customer service issues promptly and professionally.
- Conduct follow-up communications to ensure customer satisfaction and repeat business.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Previous experience in inside sales, preferably in the jewellery sector.
- Exceptional communication and interpersonal skills.
- Customer service-oriented with a strong ability to build relationships.
- Proven track record of achieving sales quotas.
- Ability to work effectively in a fast-paced and dynamic environment.
Skills
- Salesforce or other CRM software
- MS Office Suite (Excel, Word, PowerPoint)
- Customer Relationship Management (CRM)
- Negotiation
- Communication
- Time Management
- Product Knowledge in Jewellery
Frequently Asked Questions
An Inside Sales Executive in the jewellery industry primarily handles customer inquiries, assists with the sales process through phone or email, and maintains customer relationships. They are responsible for understanding client needs, suggesting suitable products, and ensuring customer satisfaction. Additionally, they track sales metrics, update records, and collaborate with the marketing team to enhance sales strategies.
To become an Inside Sales Executive in Chennai's jewellery sector, candidates typically need a bachelor's degree in business, marketing, or a related field. Experience in sales or customer service, particularly within the retail or jewellery industry, is highly advantageous. Strong communication skills, a persuasive demeanor, and a good understanding of jewellery trends and customer preferences in India are essential.
The average salary for an Inside Sales Executive in the jewellery industry in Chennai varies based on experience, skills, and company size. Typically, entry-level positions offer competitive compensation, and experienced executives can earn significantly more with additional benefits and performance-based incentives. Factors such as company reputation and job-specific demands also influence salaries.
An Inside Sales Executive in the jewellery sector should have at least a bachelor's degree, preferably in business or marketing. Additional certifications in sales or customer management can be a plus. Prior experience in sales, particularly within the jewellery or luxury goods sector, along with strong negotiation and interpersonal skills, are crucial to fulfilling the role effectively.
Inside Sales Executives for jewellery in Chennai are expected to possess exceptional communication and negotiation skills. They should have a thorough understanding of jewellery products and market trends. Responsibilities include engaging with clients, managing customer accounts, guiding them through product selectiion, and ensuring high levels of client satisfaction. Knowledge of CRM software and sales processes is also beneficial.