Voice and Chat Sales Representative Job Description Template
As a Voice and Chat Sales Representative at Lenskart, you will be responsible for engaging with customers through voice calls and chat platforms to drive sales and deliver exceptional customer service. Your role will be essential in increasing our market presence and customer satisfaction.
Responsibilities
- Engage with customers via voice calls and chat to understand their needs and recommend suitable products.
- Meet and exceed sales targets through effective communication and upselling techniques.
- Provide detailed and accurate product information to customers.
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Maintain a high level of product knowledge to effectively address customer questions and concerns.
- Document and update customer records based on interactions.
- Collaborate with team members and other departments to improve sales strategies.
Qualifications
- High school diploma or equivalent; a bachelor's degree is a plus.
- Previous experience in sales or customer service is preferred.
- Excellent communication skills, both verbal and written.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills and attention to detail.
- A customer-focused attitude with a passion for helping others.
Skills
- SalesForce
- CRM software
- Microsoft Office
- Communication
- Multitasking
- Customer Service
- Product Knowledge
Frequently Asked Questions
A Voice and Chat Sales Representative is responsible for engaging with customers through telephone and chat platforms to promote and sell products or services. They manage customer inquiries, deliver exceptional customer service, and meet sales targets. This role involves understanding customer needs and providing accurate information to drive purchase decisions.
To become a Voice and Chat Sales Representative, one typically needs a high school diploma or equivalent, though many employers prefer candidates with a background in sales or customer service. Strong communication skills, proficiency in using chat platforms, and the ability to multitask are crucial. Training programs or on-the-job training may be provided to familiarize new hires with company products and sales techniques.
The average salary for a Voice and Chat Sales Representative varies based on experience, location, and the industry. Typically, salaries may be adjusted to include performance-based incentives or commissions based on sales. Representatives in industries with higher sales volume might earn more owing to commission structures.
A Voice and Chat Sales Representative role usually requires a high school diploma, but additional qualifications in communication or sales are advantageous. Essential skills include strong verbal and written communication, active listening, and proficiency in using chat applications. Some employers might prefer experience in customer service or sales environments.
Successful Voice and Chat Sales Representatives possess excellent interpersonal skills, exemplary customer service abilities, and a talent for troubleshooting. Responsibilities include handling customer queries efficiently, promoting products, achieving sales goals, and maintaining accurate records. Knowledge of CRM tools and call/chat etiquette are also beneficial.