Healthcare Prog - Phone Counselling Executive Job Description Template
The Healthcare Prog - Phone Counselling Executive plays a critical role in providing patients with telephonic counselling. The executive offers guidance, assistance, and information about healthcare programs, addressing patient queries and concerns while ensuring a compassionate and professional approach.
Responsibilities
- Conduct telephonic counselling sessions with patients to understand their health needs.
- Provide accurate information and guidance on various healthcare programs.
- Maintain detailed and confidential patient records.
- Offer emotional support and reassurance to patients.
- Coordinate with healthcare providers to facilitate referrals when necessary.
- Follow up with patients to ensure all of their healthcare needs are being met.
- Stay updated on the latest healthcare programs and services.
Qualifications
- Bachelor's degree in Healthcare, Psychology, or a related field.
- Previous experience in healthcare counselling or a similar role.
- Strong communication and interpersonal skills.
- Empathy and patience in dealing with patients.
- Ability to handle sensitive and confidential information.
Skills
- Telephonic Counselling
- Patient Coordination
- Confidentiality
- Healthcare Program Knowledge
- Interpersonal Communication
- Record Keeping
- Emotional Support
Frequently Asked Questions
A Healthcare Program Phone Counselling Executive provides telephonic support to patients, offering guidance on healthcare programs. The role involves explaining treatment plans, scheduling appointments, and answering inquiries related to healthcare services. This position requires excellent communication skills and a strong understanding of healthcare procedures and policies to effectively assist patients.
To become a Healthcare Program Phone Counselling Executive, individuals typically need a background in healthcare or customer service, often supported by a bachelor's degree in health sciences or a related field. Certification in telephonic counselling or specific healthcare programs may enhance employment prospects. Strong interpersonal and communication skills are essential, as is experience in handling phone-based inquiries and managing sensitive patient data.
The average salary for a Healthcare Program Phone Counselling Executive varies based on location, experience, and the specific organization. Typically, individuals in this role earn a competitive salary reflecting their expertise in healthcare communication and patient support services. Bonuses or additional compensation may be available based on performance and the organization's financial structures.
Candidates aspiring to become a Healthcare Program Phone Counselling Executive should possess at least a high school diploma, with post-secondary education in healthcare, counselling, or communication being advantageous. Qualifications often include the ability to interpret medical information and provide clear guidance. Certification in phone counselling or patient support programs is also beneficial for this role.
A Healthcare Program Phone Counselling Executive must have strong communication and listening skills to address patient concerns effectively. Responsibilities include managing phone calls, providing information on healthcare programs, and scheduling appointments. The role requires proficiency in handling sensitive information with confidentiality and empathy, ensuring a supportive and informative interaction with patients.