Responsibilities
- Managing front office operations and ensuring a positive customer experience
- Answering telephone calls, directing inquiries, and providing information
- Assisting walk-in clients with inquiries and sales-related matters
- Handling correspondence, filing, and scheduling appointments
- Processing sales transactions and maintaining sales records
- Collaborating with the sales team to meet sales targets
- Preparing and submitting sales reports to management
- Supporting marketing initiatives and promotional events
- Maintaining the front office area, ensuring it is clean and organized
Qualifications
- High school diploma or equivalent; a degree in Business or related field is a plus
- Previous experience in front office management and sales
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite and CRM software
- Ability to multitask and manage time effectively
- Customer-oriented mindset with a proactive attitude
- Ability to meet deadlines and achieve sales targets
Skills
- Customer Service
- Sales Techniques
- Microsoft Office
- CRM Software
- Communication Skills
- Time Management
- Organizational Skills
- Problem-Solving
- Telephone Etiquette
Frequently Asked Questions
A Front Office Cum Sales professional handles both reception and sales duties, such as greeting clients, managing communications, and processing sales orders. They ensure efficient front-office operation while contributing to sales targets by managing customer inquiries and supporting sales activities.
To become a Front Office Cum Sales specialist, candidates typically need a blend of customer service and sales experience. A background in hospitality or retail, strong communication skills, and proficiency in CRM software can be advantageous. Obtaining relevant qualifications, like a diploma in sales or business administration, can further enhance job prospects.
The average salary for a Front Office Cum Sales role varies depending on experience, industry, and location. Generally, this position offers competitive pay, with many employers offering bonus structures for achieving sales targets. Salary may be complemented by benefits such as commissions, health insurance, and training opportunities.
Qualifications for a Front Office Cum Sales position typically include a high school diploma or equivalent, though some employers prefer candidates with a degree in business or a related field. Essential skills include strong communication abilities, sales acumen, and proficiency in office software. Experience in receptionist or sales roles is often desired.
A Front Office Cum Sales professional should possess excellent interpersonal and customer service skills, organizational abilities, and sales prowess. They are responsible for managing front-desk operations, assisting in sales transactions, handling customer inquiries, and maintaining records. Proficiency in multitasking and problem-solving is crucial for success in this role.